Ineo 751 Network Menu (5) on panel is not showing

**emujo** · 06-11-2013, 01:02 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

The #5 tab will not be available until the network card initializes and receives a DHCP address, or is set to a static. Could be a network issue, have you tried to leave the network cable unplugged and cycle power? Could take a few mins to cycle up. You can rule out jack problems (most anyway) by hooking your own laptop or workstation up and seeing if you can get network access. Do you know the IP address the MFP is at, can you ping it, and can you get into Page Scope? Emujo

**Pinoy_Tech** · 06-11-2013, 05:16 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

The #5 tab will not be available until the network card initializes and receives a DHCP address, or is set to a static.

- it might be a different scenario from the other machines because we have lot of these models in field and it shows #5 even we take out the network cable from its LAN socket.

Could be a network issue, have you tried to leave the network cable unplugged and cycle power?

- Yes, we did several possible combinations... it's about a month now and I'm the 2nd tech who's analyzing the trouble so far.

Could take a few mins to cycle up.

- took weeks now for us to wait for the miracle but not happened yet...

You can rule out jack problems (most anyway) by hooking your own laptop or workstation up and seeing if you can get network access. Do you know the IP address the MFP is at, can you ping it, and can you get into Page Scope?

- this is also my thinking during my first visit to the machine but lot of questions I was thinking of, like what could be the previous preset network settings & its IP add? However, I requested a new board and I will let you know what will be the next result. As of now, I have no plan of going back to the customer until I have an isolation board with me...

Thanks for the ideas....

**emujo** · 06-12-2013, 01:33 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

Forgot to mention...if you can get #5 to ever appear, try turning OFF network settings, then turning them back on, have the MFP acquire a DHCP address, then back to the static you previously assigned. This seems to do a NIC reset of some sort and I've solved many "weird" issues with this. Emujo

**Pinoy_Tech** · 06-12-2013, 02:27 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

I'm not lucky to see the #5 in normal way, this is the exact problem. But by all means, the #5 can only be displayed if I'm going to "unset" the network setting on program isolation command, I think that is under System 1.. but can't able to access anything on that 5, rather the machine will just tell you to reboot the system and the same scenario is happening again.

The combinations of "DipSW Setting" under "system 2" has been compared also to the nearby machine and it's all in the same settings as the other working unit.

Hmmm, what else....

**ineo+6501** · 06-13-2013, 09:38 AM

Re: Ineo 751 Network Menu (5) on panel is not showing

I had this exact issue with an ineo 751 last year.

It was the BOOT CF card on the machine. It seemed like the card wasn't telling the NIC to boot correctly.
Try the BOOT CF from the working machine and see what happens.

**emujo** · 06-13-2013, 01:43 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

As a last resort, I would try going into system 1 and performing a initialize. If no success it may be the NVRAM. This line has no tool for doing a NVRAM reset though. Emujo

**mo0651** · 06-13-2013, 10:23 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

I vote The CF card has bad files. (corrupt). Agree with previous post.

**habik** · 06-14-2013, 12:37 AM

Re: Ineo 751 Network Menu (5) on panel is not showing

Are you running Paper Cut by any chance on the machine or was there Paper Cut app installed on your machine. I had a issue when machine was recalled to service and we could not get the network settings to show up..

Can you access pagescope via direct cable to laptop if you know the range.

Try uninstall the SSL certificate.

hmm. .. nothing else is coming to my mind with similar issue.

is HDD on? Installed ?

**Pinoy_Tech** · 06-15-2013, 12:04 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

Thanks to all of you who gave me ideas...

I went today to check again the machine & I tried to test the machine if it is okay with the new CF card.

Yess!!! There is good news and there si also bad news! The good news is, the trouble of the machine is confirmed from CF card. Upon putting the new Cf card, the network card is working normal and that's it!
I tried to recreate the trouble by returning the original card and it really exist!!!

Now, the bad news is... with the original CF card, the machine is running okay except for the network printing & scanning. After confirming that the card is the main caused of problem I tried to copy & paste all files from the good working card and it seems to be working okay except for one thing that I did not satisfied to just "copy and paste" process. What happened, due to my curiousity, I formated the Cf card to the same "FAT" format then finally copy and paste all files from other working CF card. After then, the machine did not boot anymore! This is the nightmare that I went through! What a big regret on what I have done!!!

So, no choice but to put a new Cf card and the machine is back to working condition again..

My query to you who have gone through this CF card problem, is there any possibility to bring back this original CF card into same bootable one? I tried to format on different pc's with different OS also but no luck at all! Many times, I used to format the CF card in same "FAT" before copying the neccessary files on it and it will be ok as bootable like upgrading firmware, but in this 751 case it doesn't work as expected.

**tech51** · 06-15-2013, 06:59 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

All KM cf cards are formatted using VXworks, any other format will render them unusable. I don't know how to re format them using VXworks. If anyone knows, perhaps they could let us know.

**Pinoy_Tech** · 06-16-2013, 05:53 AM

Re: Ineo 751 Network Menu (5) on panel is not showing

Ohh! What a similar case I have with EarthKMTech !!! >>> http://www.copytechnet.com/forums/ko...tml#post327210

**emujo** · 06-17-2013, 02:04 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

Originally posted by tech51

All KM cf cards are formatted using VXworks, any other format will render them unusable. I don't know how to re format them using VXworks. If anyone knows, perhaps they could let us know.

This is inaccurate, the older color series (C650 and earlier) use the VXWORKS format. The B&W MFPs (601 and earlier) use a FAT format. The issues arise when you try to use a FAT formatted card in a color MFP. Emujo

**tech51** · 06-17-2013, 10:43 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

Originally posted by emujo

This is inaccurate, the older color series (C650 and earlier) use the VXWORKS format. The B&W MFPs (601 and earlier) use a FAT format. The issues arise when you try to use a FAT formatted card in a color MFP. Emujo

Well,I'm not going to argue but why do they tell you not to format the cards using windows for the 601 range?

**emujo** · 06-18-2013, 01:23 PM

Re: Ineo 751 Network Menu (5) on panel is not showing

Originally posted by tech51

Well,I'm not going to argue but why do they tell you not to format the cards using windows for the 601 range?

You sir are correct, I was lumping the 751-501 series in with the older B&W MFPs. They are indeed formatted with VXWorks. And you are correct, if formatted with Windows will be unusable. Emujo

Ineo 751 Network Menu (5) on panel is not showing

Ineo 751 Network Menu (5) on panel is not showing

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