HELP :) C352 issue...

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  • blax
    Technician
    Site Contributor
    50+ Posts
    • Mar 2013
    • 78
    #1

    HELP :) C352 issue...

    Hello!
    Recently our 3rd party technicians replaced IU and clean inside C352, but a big problem appears... machine print bad... and this failure is new for us, no body on our city know how to repair it..
    check the img please.
    any ideas to solve it? we tried to adjust registry and fail again after 3 or 5 copies...
    semueve.jpg
    Tags: bad, c352, copies, issue, print, problem, side, tech, technicians
    • mikeena
      field service supervisor
      100+ Posts
      • Mar 2007
      • 216
      #2
      Re: HELP C352 issue...

      let me ask a few questions that may sound dumb but have you tried a new image unit and are they replacing the iu or resetting the chip. and are they using a oem or a remanufactured iu from third party

        Comment

        • blax
          Technician
          Site Contributor
          50+ Posts
          • Mar 2013
          • 78
          #3
          Re: HELP C352 issue...

          they are original image units, technicians opened (first time opened) CMYK units to replace cleaning knife and drum for OEM drums... still having the original chip, (need to replace it?)
          we have another original IU, but technicians dont know where is the problem, one guy think is "Laser unit", they dont know how to solve it

            Comment

            • blax
              Technician
              Site Contributor
              50+ Posts
              • Mar 2013
              • 78
              #4
              Re: HELP C352 issue...

              maybe the IU its not well assembly?

                Comment

                • mikeena
                  field service supervisor
                  100+ Posts
                  • Mar 2007
                  • 216
                  #5
                  Re: HELP C352 issue...

                  I would start with Image unit it can be print head but I would start at our did it start when image unit was replaced or did it exist and then image unity was replaced if after its a Image unit malfunction

                    Comment

                    • mikeena
                      field service supervisor
                      100+ Posts
                      • Mar 2007
                      • 216
                      #6
                      Re: HELP C352 issue...

                      Originally posted by mikeena
                      I would start with Image unit it can be print head but I would start at our did it start when image unit was replaced or did it exist and then image unity was replaced if after its a Image unit malfunction
                      let me add on to this it sounds like they replaced the blade and drum and not image unit if I read that correctly. a image unit can be re chipped and I have done it up to 3 time on devices sometime it works sometimes it don't never have I taken one and replaced the drum and blade this can lead to problems like you re getting. they have to be put back together perfect replace the imge unit and problem will be solved if not pull it out and re chip it again but im 99 percent sure its the image unit. exp if it was not there to begin with even at that it could of still been the image unit if they just replaced drum ect instead of the unit itself

                        Comment

                        • blax
                          Technician
                          Site Contributor
                          50+ Posts
                          • Mar 2013
                          • 78
                          #7

                            Comment

                            • JustManuals
                              Field Supervisor
                              5,000+ Posts
                              • Jan 2006
                              • 9932
                              #8
                              Re: HELP C352 issue...

                              This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


                              Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


                              Paul@justmanuals.com

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