Bizhub 421 Jams on Tray 2 and 3 only.

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  • Solotime
    Trusted Tech
    100+ Posts
    • Feb 2009
    • 223

    Bizhub 421 Jams on Tray 2 and 3 only.

    Hi Guys,
    I ran into this issue years ago and I can not for the life of me remember what the deal was.
    Anyway...Bizhub 421 feeds fine out of tray 1. Tray 2 and 3 (LCT) will pass 1 copy with a pronounced paper crinkling noise. Run 2 or more copies and the second copy will jam in the synch/transfer section. Now I can change the paper to LetterR or legal and it will work. But standard letter like the LCT is fixed for will jam. I thought it was a clutch problem but that would not explain why it works fine from Tray 1. I cleaned them anyway with no change. They are not duplexing - this is one sided printing/copying. It seems like the paper buckle setting is just way off when using tray 2 or 3. The way the jam occurs it looks like the lower shaft with the 2 "tires" is overdriving the paper into the synch roller.
    Any thoughts on this?
    Thanks
  • CCS
    Trusted Tech
    Site Contributor
    250+ Posts
    • Feb 2008
    • 266

    #2
    Re: Bizhub 421 Jams on Tray 2 and 3 only.

    I have seen similar problems, try replacing conveyance clutch (50GA82020), it had solved it for me in the past. Also be sure and unplug and re-seat all paper feed unit harnesses, I had one do all sorts of crazy and unexplainable paper jams and found one harness barely unplugged some, I reseated connectors and good to go.

    Comment

    • JustManuals
      Field Supervisor
      5,000+ Posts
      • Jan 2006
      • 9932

      #3
      Re: Bizhub 421 Jams on Tray 2 and 3 only.

      This Parts & Service manual can now be purchased for $12.77 and downloaded immediately after payment from:


      Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


      Paul@justmanuals.com

      Comment

      • Solotime
        Trusted Tech
        100+ Posts
        • Feb 2009
        • 223

        #4
        Re: Bizhub 421 Jams on Tray 2 and 3 only.

        Thanks for the reply. The thing I cant figure is if it were a clutch why would it not affect tray 1? Unless I missed it I would thing that all 3 paper trays use the same transport/synch clutches.

        Comment

        • habik
          Service Manager
          Site Contributor
          1,000+ Posts
          • Apr 2010
          • 2015

          #5
          Re: Bizhub 421 Jams on Tray 2 and 3 only.

          I have literally an hour ago finished C650 with similar problem a lot of jams in horizontal conveyance and vertical too. For me it was the LCC drive unit. Motor M25 with both gears were contaminated with dev or toner, compacted and occasionally slipped/ not meshed properly.. as Emujo would say loss of drive I have changed the Motor as the shaft was filled down a bit and also both gears. No point cleaning it.

          IMG_0140.jpgIMG_0137.jpgIMG_0139.jpg

          Try to check that, and whilst you have it out, I'd change the clutches as well.

          Hope this helps.
          .OK Google! ... will I need Berrocca this morning?
          Firmwares HERE

          Comment

          • Solotime
            Trusted Tech
            100+ Posts
            • Feb 2009
            • 223

            #6
            Re: Bizhub 421 Jams on Tray 2 and 3 only.

            It was the Conveyance Clutch

            Comment

            • blackcat4866
              Master Of The Obvious
              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22545

              #7
              Re: Bizhub 421 Jams on Tray 2 and 3 only.

              Nice work habik. Where's your smiling face in those pictures? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • habik
                Service Manager
                Site Contributor
                1,000+ Posts
                • Apr 2010
                • 2015

                #8
                Re: Bizhub 421 Jams on Tray 2 and 3 only.

                Originally posted by blackcat4866
                Nice work habik. Where's your smiling face in those pictures? =^..^=
                I will have smiling face as soon as I finish off another C253 where the toner supply auger is blocked and would not turn. And you can tell that I am kept happy just by looking at the picture, where coffee is always available . Nice Service for nice engineers from nice customers

                Have a nice weekend you all!
                .OK Google! ... will I need Berrocca this morning?
                Firmwares HERE

                Comment

                • blackcat4866
                  Master Of The Obvious
                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22545

                  #9
                  Re: Bizhub 421 Jams on Tray 2 and 3 only.

                  Originally posted by habik
                  ... And you can tell that I am kept happy just by looking at the picture, where coffee is always available . Nice Service for nice engineers from nice customers ...
                  I noticed the coffee. One of my long time customers puts on a cup of Darjeeling when I cross the threshold. It's nice to be appreciated (occasionally). =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                  Comment

                  • fixthecopier
                    ALIEN OVERLORD
                    2,500+ Posts
                    • Apr 2008
                    • 4712

                    #10
                    Re: Bizhub 421 Jams on Tray 2 and 3 only.

                    Originally posted by blackcat4866
                    I noticed the coffee. One of my long time customers puts on a cup of Darjeeling when I cross the threshold. It's nice to be appreciated (occasionally). =^..^=

                    Nice customer. That is my favorite tea.
                    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                    Comment

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