KM C452 w/ FS-527

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  • Brischaffer
    Technician
    50+ Posts
    • Oct 2008
    • 68
    #1

    KM C452 w/ FS-527

    Once in a while the machine will show on the screen "remove paper from the process tray". But there's no paper there! Has any one ever seen this before? I've look on the KMBT knowledge base but didn't find anything that relates to this issue.

    Thanks

    Brian
    Tags: None
    • blackcat4866
      Master Of The Obvious
      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22545
      #2
      Re: KM C452 w/ FS-527

      What jam code? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • rrrohan
          Service Manager
          Site Contributor
          1,000+ Posts
          • Sep 2011
          • 1967
          #3
          Have you cleaned the optical sensors in output tray one

            Comment

            • Rvale
              Technician
              50+ Posts
              • May 2013
              • 83
              #4
              I have seen this code before. When the actuators axle get dirty it doesnt move as fast as it should and sometimes get stuck on the activated position, or if someone tried to use WD40 on top of that will solve the issue for some time, but then it will be worst after a while, solution: Disassemble and cleaning but dont use any type of lubricants on it.
              Cheers

                Comment

                • Brischaffer
                  Technician
                  50+ Posts
                  • Oct 2008
                  • 68
                  #5
                  Re: KM C452 w/ FS-527

                  Thanks for the suggestions!!! Firmware fixed the issue.

                    Comment

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