[Jamming] How often?

[paulrid]

Hi all,

just a quick question.
with all your vast experience how often would you say a machine will jam? just a rough guess.
i have machines that never seem to jam and others that do every so often. Would it be right/wrong to think it should never jam?

thanks Paul.

[Luther]

Re: How often?

If copiers never jammed they wouldn't add all the jam access doors and levers or have jam codes and displays to show you how to remove jams, even the manufacturers must know they would jam or they wouldn't have made it "easy". enviroment and paper has a lot to do with it and the customer....never jam? they would be sealed boxes

[Luther]

Re: How often?

Also I remember years ago they did a survey by just saying "copier" to customers to see what response they would get and the the 1st thing people said was "paper jam"..that was by far the largest response...

[Kidaver]

Re: How often?

I've gotten calls at a school and show up and the teacher will exclaim "This thing is always jamming". Go in and look at the jam report and it will have passed 5k pages since last jam. So what that teacher left out was "This thing always jams when I use it" and fails to realize they are about 99% of the cause.

[paulrid]

Re: How often?

Good points, I know customers think they jam all the time and it's never them or paper and the logs show the real truth but just trying to get some ideas of what people think is a lot or not a lot if there is some such thing.
paul.

[paulrid]

Re: How often?

I've gotten calls at a school and show up and the teacher will exclaim "This thing is always jamming". Go in and look at the jam report and it will have passed 5k pages since last jam. So what that teacher left out was "This thing always jams when I use it" and fails to realize they are about 99% of the cause.

spot on I get this a lot

[Kidaver]

Re: How often?

Take your total number of jams divided by your total counter and get a percentage. I show this to customers sometimes to kind of give them an idea of how often it actually jams. Tho when I look at jam counters I don't really care how many jams are on there. I look for specific jams in high numbers. Unless it's ADF jams I tend to blame that on feed rollers getting dirty so quickly and customers no loading originals correctly.

[coolbeer]

Re: How often?

Get the correct paper for the job, service the machine correctly and get a customer who cares about his investment.
I know this is a highly unlikely scenario, but in the real world it would help.

[Hansoon]

Re: How often?

Hard to say. I have high volume customers using a certain type of machine and they have sometimes not before 10K a jam often coming immediately after paper replenishment. Same type of machine is having with low volume customers a jam every 1.5K.....

Hans

[41-willys]

Re: How often?

I heard one time that manufacturers say 1 jam per ream of paper is normal

[copier tech]

Re: How often?

It is normal to see loads of DF jams, thats due to customers tatty originals & the amount of scanning they do etc.
you could have 10 identical brand new machines at different locations all using the same paper & you will always get some that machines that jam more than others, this is all down to the environment they're in.

[darry1322]

Re: How often?

I went to a machine the other day and checked jam reports ... 120K+ between the last and next-to-last jams. Don't see that very often. Same customer has 3 machines now that have over 30k on each machine between last jam and now.

[emujo]

Re: How often?

I would suggest that it's jamming too often when the customer is putting up a service call. Some are much more forgiving then others. Emujo

[darry1322]

Re: How often?

I went to a machine the other day and checked jam reports ... 120K+ between the last and next-to-last jams. Don't see that very often. Same customer has 3 machines now that have over 30k on each machine between last jam and now.

These machines each have 2.5 million counts after just under 2 years.

[minimerlin]

Re: How often?

My copiers never jam! lol

I always tell my users that they may find the copier miss-feeds paper some times!
The word Jam is very negative so miss-feed sounds better to them, unless the copier is a Canon..they can`t feed at all. lol.