C253

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  • CrapAimer
    Trusted Tech

    250+ Posts
    • Jan 2010
    • 296
    #1

    C253

    Hi All

    have a C253 with a print problem, as it wont print, will print out test page but nothing else, I say its the system customers IT guy says its the machine. Anyone had any issues with these on this subject

    All help appreciated
    George
    Tags: None
    • Blizzoo
      Senior Tech

      Site Contributor
      500+ Posts
      • Aug 2013
      • 594
      #2
      Re: C253

      Had one similar on C350,was defective MFPB.Network configuration,internal test,PSWC was good and the prints form PC's couldn't get to the mfp,no job log or anything.
      Defects are simple, our mind is complicated

        Comment

        • rrrohan
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2011
          • 1977
          #3
          Plug cross over cable in and try to ping?

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22937
              #4
              Re: C253

              Originally posted by rrrohan
              Plug cross over cable in and try to ping?
              ... and print, and access web interface? As far as the printer is concerned, print data is indistinguishable from a network or crossover, or for that matter a print-to-file sent to the printer's IP address (not using the print driver).

              Then if you're successful, connect the laptop to the network line to see if it will connect. If yes, ping back to the server to see the response times.
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Konicoz
                  Technician

                  50+ Posts
                  • Jun 2013
                  • 62
                  #5
                  Re: C253

                  yep -I would connect it straight to my laptop and try to print before anything, that will immediately define problem is machine or network related...just for kicks upgrade firmware.
                  Hey what ya doing? - just screwing around.

                    Comment

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