Bizhub 180 fax problem

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  • copyman
    Owner / Technician
    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4004
    #1

    Bizhub 180 fax problem

    Will not fax to one particular #. All other faxes to different #'s are
    sent no problem. Sent from a different fax to same #
    and it went right through.

    The code on tx report is "00C1 error during TX",
    Result NG

    Any help appeciated
    Thanks
    Tags: None
    • Copier Addict
      Aging Tech
      Site Contributor
      10,000+ Posts
      • Jul 2013
      • 12657
      #2
      Re: Bizhub 180 fax problem

      Sounds like the receiving fax is the one with the problem

        Comment

        • copyman
          Owner / Technician
          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4004
          #3
          Re: Bizhub 180 fax problem

          copier addict, if you read my post carefully you will see we sent faxes from another machine to that same number and they went through fine.

            Comment

            • Copier Addict
              Aging Tech
              Site Contributor
              10,000+ Posts
              • Jul 2013
              • 12657
              #4
              Re: Bizhub 180 fax problem

              Originally posted by copyman
              copier addict, if you read my post carefully you will see we sent faxes from another machine to that same number and they went through fine.
              I read your post carefully. I had the exact same problem with a BH250. I swapped the receiving machine (Brother) with one we use as a loaner (Samsung) and it solved the problem. I don't know exactly what the problem was, but there was some communication issue.

                Comment

                • copyman
                  Owner / Technician
                  Site Contributor
                  2,500+ Posts
                  • Sep 2005
                  • 4004
                  #5
                  Re: Bizhub 180 fax problem

                  I also had issues with the bizhub 250 but that was with using VoIP. Would send find but would receive, etc. A lot of the OEM's are not ready for VoIP. Hopefully they start designing their fax options to be compatible with VoIP. There is more and more of this replacing the conventional copper wire lines.

                  This Biz 180 problem may have something to do with VoIP. I have to investigate further.

                    Comment

                    • TheOwl
                      Service Manager
                      Site Contributor
                      1,000+ Posts
                      • Nov 2008
                      • 1733
                      #6
                      Re: Bizhub 180 fax problem

                      90% of the time, VoIP issues can be with the ATA Adapter / VoIP modem. You find that most of the issues can be fixed by properly configuring the VoIP system to deal with line noise and attenuation.

                      As for the # you are having issues sending to, what happens if you send through the fax from an Off-Hook dial?

                      If all other fax # are fine but one, I would still say there is an issue at the other end, but it could be hampered by the machine you are sending from. Chances are that both ends have a noisy line so the problem is amplified. Other fax #'s are most likely receiving without an issue because they are with in spec and are handling the noise.

                      Make sure that your TX attenuation is set correctly on your machine.
                      Please don't ask me for firmware or service manuals as refusal often offends.

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