I have a C284e with fax option installed that worked great for 3 months then cust calls and says fax option is gone.
I overwrote firmware with latest version and replaced fax board with no joy. The installed option list is correct and the self tests work fine. It will receive fine but the panel has none of the fax controls. I made a new user with all rights and a fax destination but it appears to be trying to connect with a mail server. The scan to email functions fine. If you enter admin mode most of the fax controls are not present. If you web in most are not present. I have tried uninstalling the fax option and reinstalling with no luck. KM wants us to buy a controller, I thought I'd ask here if anyone has seen this one before I get my boss to buy a controller. I do believe it was storm damage as the cust says they lost a router at the same time.
Thanks for any ideas
I overwrote firmware with latest version and replaced fax board with no joy. The installed option list is correct and the self tests work fine. It will receive fine but the panel has none of the fax controls. I made a new user with all rights and a fax destination but it appears to be trying to connect with a mail server. The scan to email functions fine. If you enter admin mode most of the fax controls are not present. If you web in most are not present. I have tried uninstalling the fax option and reinstalling with no luck. KM wants us to buy a controller, I thought I'd ask here if anyone has seen this one before I get my boss to buy a controller. I do believe it was storm damage as the cust says they lost a router at the same time.
Thanks for any ideas
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