konica minolta 420 not recognizing network

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  • brent
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1159
    #1

    konica minolta 420 not recognizing network

    so I just installed a ic 204 into a well used bizhub 420 in the field. the network tab was present in the admin mode. it had me enable the network. shut off. boom number 5 tab is gone no network key any thoughts>
    I wanted to beat the hell out of this old machine because I hated them anyways just the customer wont upgrade but wants to keep using as a printer. any thoughts?
    thanks you all

    brent
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22662
      #2
      Re: konica minolta 420 not recognizing network

      Does it have the optional print server? These machines do not come with the print function standard. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • brent
          Service Manager

          Site Contributor
          1,000+ Posts
          • Nov 2008
          • 1159
          #3
          Re: konica minolta 420 not recognizing network

          yes I mentioned I instslled an ic 204. I am hoping it is something simple. I had a 423 do it once. I had to simply shut the machine on and off seceral times

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22662
              #4
              Re: konica minolta 420 not recognizing network

              I had a bizhub 501 that I set up in an account, that I only saw the network tab once that first day during setup. After that it never came up again. It printed normally. I could edit the network data from the web interface, but not from the panel. I don't have a good explanation. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • brent
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2008
                  • 1159
                  #5
                  Re: konica minolta 420 not recognizing network

                  i seen the network tab earlier. So it's gone now. I will have the network guru just try to ping it. That is their job. So they can just ping then? I was thinking I would have to input the IP address before we got started ?

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22662
                      #6
                      Re: konica minolta 420 not recognizing network

                      I've been reviewing the installation instructions, and there's nothing too complicated. just to make sure the little notch on the chip matches the socket, and that it goes in the socket labelled IC, and that the machine was Off when you did it.

                      Initially the MFP should be set to DHCP, so it should get assigned an address.

                      I would print the network configuration page to see if it prints the current IP. If yes, use that to the web interface. If no, use the hostname or Mac address from the config report and NetScan to find out what address it was assigned. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • brent
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Nov 2008
                          • 1159
                          #7
                          Re: konica minolta 420 not recognizing network

                          yes the machine was off and unplugged when I installed the chip. so I will go up there on my next call and see whats up. and if the network tab
                          is on the screen or not. and if it isn't and I am not the networker. but if we connect the cat 5 cable and I can't set an ip from the screen
                          is there a way to still connect to it? I can ask the system administrator there as well

                          thanks

                          brent

                            Comment

                            • emujo
                              Field Supervisor

                              2,500+ Posts
                              • Jun 2009
                              • 3009
                              #8
                              Re: konica minolta 420 not recognizing network

                              I would verify that you don't have the IC 204 plugged into the SC slot 1st. These MFPs had firmware phases, it's possible that either the MFP or the chip firmware don't match for a working configuration. Try updating firmware to latest and greatest. It can't hurt to do a initialization if all else fails. Emujo
                              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                                Comment

                                • brent
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Nov 2008
                                  • 1159
                                  #9
                                  Re: konica minolta 420 not recognizing network

                                  its In the correct slot... I verified. I knew I should have not put the damn back cover on before I verified it worked lol

                                  brent

                                    Comment

                                    • emujo
                                      Field Supervisor

                                      2,500+ Posts
                                      • Jun 2009
                                      • 3009
                                      #10
                                      Re: konica minolta 420 not recognizing network

                                      Take the chip out...if all comes back as before, find a replacement IC. Emujo
                                      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                                        Comment

                                        • brent
                                          Service Manager

                                          Site Contributor
                                          1,000+ Posts
                                          • Nov 2008
                                          • 1159
                                          #11
                                          Re: konica minolta 420 not recognizing network

                                          I wll try to reseat it. like I said I had this happen on another machine with a standard controller. the on and off button like 10 times finally worked.. but then again.. I am 41 and may have forgot some of the other steps.. lol

                                          thanks
                                          brent

                                            Comment

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