Brother MFC-L3770CDW print quality issues

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  • s10
    Junior Member
    • Jul 2023
    • 6

    [CQ] Brother MFC-L3770CDW print quality issues

    I have a brother colour laser printer with about 30% drum life remaining but the print quality is really poor.
    I have tried cleaning the LEDs and running calibration/registration but it hasn't improved.
    Any idea what else to try?
    Here is a scan of a test print, as you can see there are lines, some black in the yellow and the black is not very black.
    printer36987BBE_018514.jpg
  • dalewb74
    Senior Tech
    Site Contributor
    500+ Posts
    • Feb 2018
    • 987

    #2
    Re: Brother MFC-L3770CDW print quality issues

    need more input.... brother toners? or other parts are brother? what is the environment like for the paper? what is the power situation?

    Comment

    • tsbservice
      Field tech
      Site Contributor
      5,000+ Posts
      • May 2007
      • 7389

      #3
      Re: Brother MFC-L3770CDW print quality issues

      Originally posted by s10
      I have a brother colour laser printer with about 30% drum life remaining but the print quality is really poor.
      I have tried cleaning the LEDs and running calibration/registration but it hasn't improved.
      Any idea what else to try?
      Here is a scan of a test print, as you can see there are lines, some black in the yellow and the black is not very black.
      [ATTACH=CONFIG]59617[/ATTACH]
      Brother tech will know.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

      Comment

      • s10
        Junior Member
        • Jul 2023
        • 6

        #4
        Re: Brother MFC-L3770CDW print quality issues

        Sorry I should have included more information.
        Drum - all genuine with 36% life remaining
        Belt - 82% life remaining
        Fuser - 77% life remaining
        Toner - non genuine
        Page counter - 11673
        Paper is stored in dry environment and works fine in another laser printer we have.

        Comment

        • driving lots of miles
          Trusted Tech
          250+ Posts
          • Jun 2016
          • 367

          #5
          Re: Brother MFC-L3770CDW print quality issues

          Originally posted by s10
          Sorry I should have included more information.
          Drum - all genuine with 36% life remaining
          Belt - 82% life remaining
          Fuser - 77% life remaining
          Toner - non genuine
          Page counter - 11673
          Paper is stored in dry environment and works fine in another laser printer we have.
          Change the Drum. We have found that non genuine toners destroy the drum quicker.

          Comment

          • Phil B.
            Field Supervisor
            10,000+ Posts
            • Jul 2016
            • 22810

            #6
            Re: Brother MFC-L3770CDW print quality issues

            Originally posted by s10
            I have a brother colour laser printer with about 30% drum life remaining but the print quality is really poor.
            I have tried cleaning the LEDs and running calibration/registration but it hasn't improved.
            Any idea what else to try?
            Here is a scan of a test print, as you can see there are lines, some black in the yellow and the black is not very black.
            [ATTACH=CONFIG]59617[/ATTACH]
            do you print many legal sized docs?
            what do you print?
            total page counts?
            OEM drums n toners?
            when was the last time the drums were replaced?

            so many questions so little info.

            Comment

            • slimslob
              Retired
              Site Contributor
              25,000+ Posts
              • May 2013
              • 34639

              #7
              Re: Brother MFC-L3770CDW print quality issues

              Originally posted by Phil B.
              do you print many legal sized docs?
              what do you print?
              total page counts?
              OEM drums n toners?
              when was the last time the drums were replaced?

              so many questions so little info.
              I have found with equipment that low page count per job will also shorten the life of drums.

              Comment

              • tsbservice
                Field tech
                Site Contributor
                5,000+ Posts
                • May 2007
                • 7389

                #8
                Re: Brother MFC-L3770CDW print quality issues

                Originally posted by slimslob
                I have found with equipment that low page count per job will also shorten the life of drums.
                True that it's in the specs, ie 30k pages(1 page job) or 50k pages life at 3 pages jobs.
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • s10
                  Junior Member
                  • Jul 2023
                  • 6

                  #9
                  Re: Brother MFC-L3770CDW print quality issues

                  Originally posted by Phil B.
                  do you print many legal sized docs?
                  what do you print?
                  total page counts?
                  OEM drums n toners?
                  when was the last time the drums were replaced?

                  so many questions so little info.
                  I never print any legal sized docs, all a4.
                  Mostly just office documents with charts and images etc
                  OEM drums, compatible toners.
                  Drums have never been replaced, they are the originals.
                  Printer is about 2 years old.

                  Total Pages Printed
                  Total 11673 Page(s)
                  Colour 8732
                  B&W 2941



                  Sounds like I need new drums.

                  Comment

                  • slimslob
                    Retired
                    Site Contributor
                    25,000+ Posts
                    • May 2013
                    • 34639

                    #10
                    Re: Brother MFC-L3770CDW print quality issues

                    Originally posted by s10
                    I never print any legal sized docs, all a4.
                    Mostly just office documents with charts and images etc
                    OEM drums, compatible toners.
                    Drums have never been replaced, they are the originals.
                    Printer is about 2 years old.

                    Total Pages Printed
                    Total 11673 Page(s)
                    Colour 8732
                    B&W 2941



                    Sounds like I need new drums.
                    The 18,000 expected drum life is for using Genuine Brother toner. Time for a new set of drums.

                    Comment

                    • dalewb74
                      Senior Tech
                      Site Contributor
                      500+ Posts
                      • Feb 2018
                      • 987

                      #11
                      Re: Brother MFC-L3770CDW print quality issues

                      and some OEM toners. don't ruin the new drums by still using the junk toners in the copier.

                      Comment

                      • Phil B.
                        Field Supervisor
                        10,000+ Posts
                        • Jul 2016
                        • 22810

                        #12
                        Re: Brother MFC-L3770CDW print quality issues

                        Originally posted by slimslob
                        I have found with equipment that low page count per job will also shorten the life of drums.
                        Exactly.

                        Sent from my SM-G990U using Tapatalk

                        Comment

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