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Thread: HDD 100% Usage

  1. #1
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    HDD 100% Usage

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    HDD 100% Usage

    Yesterday I had 2 laptops come in for repair. These were inexpensive laptops. One was HP. The other was Dell. Both had HDD's and not SSD's.

    The customers complained that the it was taking forever to open a program or document. I ran a quick performance test and it showed 100% disk usage. I did a deep scan on the hard drive and it passed...no problem. I turned off all the start up programs that I could and same for processes. I changed the power setting to high performance. I won't go thru the long laundry list of what I did but none of it corrected the problem to my satisfaction. It helped, but not enough.

    I'm gonna replace with HDD with a SSD.

    Any input is welcomed. Thanks.
    Embrace the process, not the outcome.

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    Re: HDD 100% Usage

    Add more memory if you can.

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    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: HDD 100% Usage

    Quote Originally Posted by BillyCarpenter View Post
    Yesterday I had 2 laptops come in for repair. These were inexpensive laptops. One was HP. The other was Dell. Both had HDD's and not SSD's.

    The customers complained that the it was taking forever to open a program or document. I ran a quick performance test and it showed 100% disk usage. I did a deep scan on the hard drive and it passed...no problem. I turned off all the start up programs that I could and same for processes. I changed the power setting to high performance. I won't go thru the long laundry list of what I did but none of it corrected the problem to my satisfaction. It helped, but not enough.

    I'm gonna replace with HDD with a SSD.

    Any input is welcomed. Thanks.
    If they are showing 100% usage, they are on their way out. I recently had this on my laptop, replaced with a SSD, holy crap is that thing fast. It literally took 5 minutes to re-install Windows.


    Failing to plan is planning to fail!!!

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    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: HDD 100% Usage

    Quote Originally Posted by BillyCarpenter View Post
    Yesterday I had 2 laptops come in for repair. These were inexpensive laptops. One was HP. The other was Dell. Both had HDD's and not SSD's.

    The customers complained that the it was taking forever to open a program or document. I ran a quick performance test and it showed 100% disk usage. I did a deep scan on the hard drive and it passed...no problem. I turned off all the start up programs that I could and same for processes. I changed the power setting to high performance. I won't go thru the long laundry list of what I did but none of it corrected the problem to my satisfaction. It helped, but not enough.

    I'm gonna replace with HDD with a SSD.

    Any input is welcomed. Thanks.
    It's going to be a lot better. We are reviving old/slow machines(PC/laptop) that way.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  5. #5
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    HDD 100% Usage

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    Re: HDD 100% Usage

    Sometimes I'm terrible at explaining things. Here's what I'm trying to ask:


    I know that a SSD will resolve the issue. The thing is that these are inexpensive laptops that cost around $300. The customer can get upside down on these really fast.

    I'm gonna have to create a system image of the old hard drive and replace the old drive with the new one. I'll charge about $65 for the SSD and and 1 hour labor. That's a total 165 + tax.

    I was wondering if there was a fix that didn't involve replacing the drive but I think mojo is right....when it starts showing 100% usage...it's on its way out.
    Embrace the process, not the outcome.

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    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: HDD 100% Usage

    Quote Originally Posted by BillyCarpenter View Post
    Sometimes I'm terrible at explaining things. Here's what I'm trying to ask:


    I know that a HDD will resolve the issue. The thing is that these are inexpensive laptops that cost around $300. The customer can get upside down on these really fast.

    I'm gonna have to create a system image of the old hard drive and replace the old drive with the new one. I'll charge about $65 for the SSD and and 1 hour labor. That's a total 165 + tax.

    I was wondering if there was a fix that didn't involve replacing the drive but I think mojo is right....when it starts showing 100% usage...it's on its way out.
    Just explain customers that. Laptops will still be slow but will show some juice.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: HDD 100% Usage

    What would the otherwise identical laptop cost with an SSD (the same size as you are proposing) cost?

    Anything over $465 would put them money ahead to go ahead with your services.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  8. #8
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    HDD 100% Usage

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    Re: HDD 100% Usage

    Quote Originally Posted by BillyCarpenter View Post
    Yesterday I had 2 laptops come in for repair. These were inexpensive laptops. One was HP. The other was Dell. Both had HDD's and not SSD's.

    The customers complained that the it was taking forever to open a program or document. I ran a quick performance test and it showed 100% disk usage. I did a deep scan on the hard drive and it passed...no problem. I turned off all the start up programs that I could and same for processes. I changed the power setting to high performance. I won't go thru the long laundry list of what I did but none of it corrected the problem to my satisfaction. It helped, but not enough.

    I'm gonna replace with HDD with a SSD.

    Any input is welcomed. Thanks.
    Low end HP and Dell laptops are notorious for being loaded with bloat ware. If you were using Windows Task Manager to see the disk usage you can click on the Disk column to see all the running tasks sorted in either ascending or descending order. More often than not the high users are apps that you don't actually need. The same can be done for memory usage. Occasionally you can have something running in the background that is not need and consumes a lot memory to the ppoint where there is a lot of swapping to and from virtual memory, swap space of the HDD. Eliminating that memory usage can also reduce disk usage.

  9. #9
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: HDD 100% Usage

    Before I repaired my now 6-year-old laptop, it was in need of a new drive and a power cord. I looked at pricing on the new devices and the decent ones started at 500-600 bucks. For 125, I was able to repair my current laptop and it runs smoother and faster than it has ever before. If your customer is on a budget, the repair is probably their best bet.
    Another thing particular to our industry is a lot of the new laptop are wifi only, no network port. Make troubleshooting network issues that much more "fun".


    Failing to plan is planning to fail!!!

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    Re: HDD 100% Usage

    This is an extract from a help file I created a while back for various WIN 10 issues. Its worth trying as they are free solutions. You should be able to download it from this link. It is just a basic windows help file that should open when you double click the downloaded file.

    FixHundredPerCentError.chm - FileFactory

    Hope it helps.

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