Cannot ping the copier

[SalesServiceGuy]

The NIC card going into the copier, the data LEds are solid green and flashing yellow. This means there is a good connection to the router and data is being transmitted.

The IP/Subnet/Gateway on the copier looks good.

IP 192.168.2.210
Subnet 255.255.255.0
Gateway 192.168.2.1

This is in the range of the PC that I was connected to via TeamViewer via the Command Prompt: //ipconfig /all

I cannot reach the Web browser.

Do you think it is a router issue?

I did try to dynamically get a new IP address but it returned garbage.

[SalesServiceGuy]

Re: Cannot ping the copier

Microsoft's Copilot responded:

It is possible that the router is blocking the access to the web browser of the copier. You can try the following steps to troubleshoot the router issue:
You can also refer to the following websites for more information on how to troubleshoot print issues in Microsoft Edge¹²³⁴ or other applications⁵. I hope this helps.

[tsbservice]

Re: Cannot ping the copier

Can't ping and no web connection sounds like you need to check router security setting/firewall.
Obviously you can't do that unless they provide you with router password which ain't gonna happen.

[copier tech]

Re: Cannot ping the copier

The NIC card going into the copier, the data LEds are solid green and flashing yellow. This means there is a good connection to the router and data is being transmitted.

The IP/Subnet/Gateway on the copier looks good.

IP 192.168.2.210
Subnet 255.255.255.0
Gateway 192.168.2.1

This is in the range of the PC that I was connected to via TeamViewer via the Command Prompt: //ipconfig /all

I cannot reach the Web browser.

Do you think it is a router issue?

I did try to dynamically get a new IP address but it returned garbage.

What machine is it?

Turn on SHCP does the printer pull the network details OK?

[BillyCarpenter]

Re: Cannot ping the copier

Is this a SOHO with one subnet or are we talking multiple VLAN's? It shouldn't be too much of a problem if it's a SOHO. Most likely it would be a firewall setting. Turn off the firewall to check. If it's the later, you need to contact their IT dept.

[BillyCarpenter]

Re: Cannot ping the copier

Also, try pinging the router address to make sure you can reach and then ping google or some other known server and see what you get. I suspect that you'll be able to ping the router but not able to ping anything beyond the local network. Have you tried to ping the copier or any other device on the LAN?

[slimslob]

Re: Cannot ping the copier

The NIC card going into the copier, the data LEds are solid green and flashing yellow. This means there is a good connection to the router and data is being transmitted.

The IP/Subnet/Gateway on the copier looks good.

IP 192.168.2.210
Subnet 255.255.255.0
Gateway 192.168.2.1

This is in the range of the PC that I was connected to via TeamViewer via the Command Prompt: //ipconfig /all

I cannot reach the Web browser.

Do you think it is a router issue?

I did try to dynamically get a new IP address but it returned garbage.

Are you physically at the location of the copier? Otherwise how are you able to know the network settings of the copier? If you're going by the records you keep on the equipment you maintain, someone at the site may have changed them.

[SalesServiceGuy]

Re: Cannot ping the copier

Are you physically at the location of the copier? Otherwise how are you able to know the network settings of the copier? If you're going by the records you keep on the equipment you maintain, someone at the site may have changed them.

I connected to the customer via Teamviewer. I communicated with the customer, a funeral home with a Toshiba e4505AC, via mobile phone to confirm all settings.

A tech should be onsite this AM. The call came in on Saturday AM.

[Saturn]

Re: Cannot ping the copier

A tech should be onsite this AM. The call came in on Saturday AM.

The tech should take his laptop to the customer and connect it directly to the machine. If this works, the machine can be ruled out as the cause.

[SalesServiceGuy]

Re: Cannot ping the copier

The tech should take his laptop to the customer and connect it directly to the machine. If this works, the machine can be ruled out as the cause.

Funeral homes have to operate 24 x7. The tech has to travel only a few kms but good idea.

If this is a router issue and not a copier issue, it is not really covered by a cpc service contract.

[rthonpm]

Re: Cannot ping the copier

Microsoft's Copilot responded:

It is possible that the router is blocking the access to the web browser of the copier. You can try the following steps to troubleshoot the router issue:
You can also refer to the following websites for more information on how to troubleshoot print issues in Microsoft Edge¹²³⁴ or other applications⁵. I hope this helps.

So the usual generic stuff that everyone already checks...

[SalesServiceGuy]

Re: Cannot ping the copier

So the usual generic stuff that everyone already checks...

... copier service techs have many different levels of quality and experience. Copilot is a new AI tool to work with we never had before.

AI is still in it's early years of development. At this time, Copilot is perhaps no more than a more powerful form of Google search.

One thing is for sure, our friends in Marketing will try and insert the phrase Artifical intelligence into everything they can.

I was talking to a person today who's job is to perform property assessments for the municipal gov't. With many 1,000s of assessments per year, he now has new software tools that use AI that helps him quickly decide how much a property owner has to pay in taxes.

[SalesServiceGuy]

Re: Cannot ping the copier

It turns out the network service provider was in the building performing some upgrades and they have not completed their work.

The router did not work because some of the wiring in the building was hanging loose in the air.

The employee I was working with over the weekend did not know these upgrades were happening.

[Saturn]

Re: Cannot ping the copier

........ some of the wiring in the building was hanging loose in the air.

Maybe a new definition of Airprint

[BillyCarpenter]

Re: Cannot ping the copier

It turns out the network service provider was in the building performing some upgrades and they have not completed their work.

The router did not work because some of the wiring in the building was hanging loose in the air.

The employee I was working with over the weekend did not know these upgrades were happening.

That's one of the disadvantages of remoting in.