HP Z2100 Paper Wont Load

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  • Hoosierdaddy
    Trusted Tech

    100+ Posts
    • Oct 2016
    • 181

    #1

    HP Z2100 Paper Wont Load

    Replaced Drive Belt. Machine will not load Paper. When trying to program the settings in the paper menu the paper roll portion has a lock symbol when trying to select Paper roll / Sheet. Is there a way to unlock that setting? Does it need recalibrated?
  • Kiran Otter
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2013
    • 1102

    #2
    Re: HP Z2100 Paper Wont Load

    So to load paper, you simply just feed it in from the roll. If the printer does not beep and take the paper, it's likely the media sensor is stuck, making the printer thing paper is already loaded.

    If you reach up under the printer, you can find the plastic 'cage' that holds the media sensor in place. If you just wiggle it around that usually frees the sensor. The front panel should show Ready, or Ready for media, I think.

    Kiran

    2022-04-15 11.14.26.jpg

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    • Hoosierdaddy
      Trusted Tech

      100+ Posts
      • Oct 2016
      • 181

      #3
      Re: HP Z2100 Paper Wont Load

      Kiran,
      Thank you so much that is exactly what the issue was. Thanks again!!

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