Kiran Otter
Service Manager
Last Activity: 18 hours ago
Joined: 12-24-2013
Location:
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I PMed you with more info but I'll post the solution here for others who come across this. There is a flaw in the stacker HP identified with a certain... -
Okay, I was on the right track. There is a starwheel motor, CR357-67010. There is a diagnostic for the starwheel motor and sensors, I would run that...Leave a comment:
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I made a mistake about the starwheel motor assembly. I'll see what HP says about the issue with the cutter. I believe it's the 'auto pinch lifter assembly'...Leave a comment:
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I would expect it to still have the same problem regardless of the output change. Yes, from the front panel menu you can print the service information...Leave a comment:
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Check that the starwheel motor and gear assembly is working as it should. If not, replace it. CR357-67086
KiranLeave a comment:
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Do you mean the postscript driver? I would avoid it if possible. You don't need to use postscript to print a PDF. That support is there mainly for...Leave a comment:
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This will let you image a HDD for the 500/800.
https://drive.google.com/file/d/1DH1...ew?usp=sharing
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I'll PM you.
Kiran...Leave a comment:
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Was there anything wrong with the old encoder strip? Does the carriage move at all when you power up the printer? Can you move the carriage back and...Leave a comment:
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