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  1. #1
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    C224e - SMB scan failed to connect to serverq

    Hi,
    I'm struggling with a C224e in setting up SMB scan entries. Devices are Windows 10 PCs, shared folder set up with user everyone, full read and write access, no AD but a simple workgroup in a LAN. I tried several combinations but none work, all are throwing errors about connecting to the server. I made sure the IP and DNS entries are correct, SMB 1 and 2 is on, printing works fine and scanning to FTP on some Win7 and even one W10 machine works with the FTP Utility.

    I tried with both IP and Hostname. Tried path as "SCANS", "/SCANS", "//desktop1/SCANS". As username I typed everyone and nothing on password, maybe this is where it fails?

    Sharing works just fine, folder is accessible and anyone can create files.

    Anyone struggled with SMB scanning on Windows 10?

  2. #2
    Senior Tech 250+ Posts
    C224e - SMB scan failed to connect to serverq

    BillyCarpenter's Avatar
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    Re: C224e - SMB scan failed to connect to serverq

    Quote Originally Posted by c3110 View Post
    Hi,
    I'm struggling with a C224e in setting up SMB scan entries. Devices are Windows 10 PCs, shared folder set up with user everyone, full read and write access, no AD but a simple workgroup in a LAN. I tried several combinations but none work, all are throwing errors about connecting to the server. I made sure the IP and DNS entries are correct, SMB 1 and 2 is on, printing works fine and scanning to FTP on some Win7 and even one W10 machine works with the FTP Utility.

    I tried with both IP and Hostname. Tried path as "SCANS", "/SCANS", "//desktop1/SCANS". As username I typed everyone and nothing on password, maybe this is where it fails?

    Sharing works just fine, folder is accessible and anyone can create files.

    Anyone struggled with SMB scanning on Windows 10?
    I think I would set a password and see if that corrects the problem.

  3. #3
    Service Manager 5,000+ Posts
    C224e - SMB scan failed to connect to serverq

    Phil B.'s Avatar
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    Re: C224e - SMB scan failed to connect to serverq

    Quote Originally Posted by c3110 View Post
    Hi,
    I'm struggling with a C224e in setting up SMB scan entries. Devices are Windows 10 PCs, shared folder set up with user everyone, full read and write access, no AD but a simple workgroup in a LAN. I tried several combinations but none work, all are throwing errors about connecting to the server. I made sure the IP and DNS entries are correct, SMB 1 and 2 is on, printing works fine and scanning to FTP on some Win7 and even one W10 machine works with the FTP Utility.

    I tried with both IP and Hostname. Tried path as "SCANS", "/SCANS", "//desktop1/SCANS". As username I typed everyone and nothing on password, maybe this is where it fails?

    Sharing works just fine, folder is accessible and anyone can create files.

    Anyone struggled with SMB scanning on Windows 10?
    win10 causes all sorts of problems... I would suggest if Win10 hasn't disabled SMB 1 to do so because of security concerns

  4. #4
    IT Manager 2,500+ Posts bsm2's Avatar
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    Re: C224e - SMB scan failed to connect to serverq

    should be\\ ip address\scans
    for smb
    ftp would be the way you had it. /

    the slash matters

    You didn't need the two \\ on Konica it will add them

    Windows 10 you will need a user password for smb

    Last edited by bsm2; 1 Week Ago at 07:05 PM.

  5. #5
    Aging Tech 2,500+ Posts
    C224e - SMB scan failed to connect to serverq

    copier addict's Avatar
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    Re: C224e - SMB scan failed to connect to serverq

    If the client's PC is password protected you need to use those credentials. If not password protected do no fill in authentication fields.
    I always create a folder on C and name it Scans then in the scan path field use "Scans" no slashes.
    If this does not work I will then, with the customer's approval, create a new user that is password protected and has admin rights and use those credentials. That almost always works.
    If using hostname it needs to be all caps.

  6. #6
    Senior Tech 250+ Posts
    C224e - SMB scan failed to connect to serverq

    BillyCarpenter's Avatar
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    Re: C224e - SMB scan failed to connect to serverq

    Quote Originally Posted by copier addict View Post
    If the client's PC is password protected you need to use those credentials. If not password protected do no fill in authentication fields.
    I always create a folder on C and name it Scans then in the scan path field use "Scans" no slashes.
    If this does not work I will then, with the customer's approval, create a new user that is password protected and has admin rights and use those credentials. That almost always works.
    If using hostname it needs to be all caps.
    Yep. I always like to create a new user simply because the customers will change their password and then they can't scan to folder.

  7. #7
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: C224e - SMB scan failed to connect to serverq

    You must enter user name and password. User have to have read/write rights on folder. As a path you will need only "SCANS".
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  8. #8
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    Re: C224e - SMB scan failed to connect to serverq

    Win 10 doesn't support SMB 1.0, so Fw must be GDL-M1 and nucht standard

    Gesendet von meinem SM-G980F mit Tapatalk

  9. #9
    Service Manager 2,500+ Posts
    C224e - SMB scan failed to connect to serverq

    copier tech's Avatar
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    Re: C224e - SMB scan failed to connect to serverq

    Quote Originally Posted by c3110 View Post
    Hi,
    I'm struggling with a C224e in setting up SMB scan entries. Devices are Windows 10 PCs, shared folder set up with user everyone, full read and write access, no AD but a simple workgroup in a LAN. I tried several combinations but none work, all are throwing errors about connecting to the server. I made sure the IP and DNS entries are correct, SMB 1 and 2 is on, printing works fine and scanning to FTP on some Win7 and even one W10 machine works with the FTP Utility.

    I tried with both IP and Hostname. Tried path as "SCANS", "/SCANS", "//desktop1/SCANS". As username I typed everyone and nothing on password, maybe this is where it fails?

    Sharing works just fine, folder is accessible and anyone can create files.

    Anyone struggled with SMB scanning on Windows 10?
    You need to have a password set with Win 10.

    If you are setting up via the copier use the reference button this will allow you to browse your network, find your PC log in, find your SCANS folder, then save in to the address book.

    If you are manually entering the folder path you don't add the backlash \ etc (But looks like you are using a forward slash anyway!?)
    Let us eat, drink, and be merry, because tomorrow we may die!

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  10. #10
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    Re: C224e - SMB scan failed to connect to serverq

    With GDF-M1 Firmware that support SMB2.0

    There was a phenomenon in which ScanToSMB cannot be used without a password in the customer's device with the latest firmware.

    The function in which SMB version of SMB client function can support only SMB2.0 (bit2)
    DipSW No.219 0x00: SMB1.0/2.0 (Default)

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