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  1. #1
    Senior Tech 100+ Posts
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    C5500 with error code C-3803

    Need help with a C5500 with error code C-3803. The machine got some water dripped on it from above in the ceiling. What should I try first?

  2. #2
    Field Supervisor 500+ Posts
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    Write it off and get the customer to claim for it on their insurance

  3. #3
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    I need to fix it.

  4. #4
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    It was already written off we are trying to fix it now

  5. #5
    Senior Tech 100+ Posts Si@danwood's Avatar
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    sc38-03 is abnormally low fuser temp.You will need to check out the fuser unit,lamps ,thermistors etc to make sure they all ok.Reset the fuser error code in softswitches bit 3-1,=0 and see what happens.If the fuser checks out and the code returns then i guess you will have a ACDB or PRCB issue.I had one in similiar circumstances and was the ACDB...Si

  6. #6
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    How do I get into the softswitches when the machine starts up it goes right to the error code message. I can't get into the utility counter or anything. What's the sequance of buttons to get in and reset the error code from that screen.

  7. #7
    Field Supervisor 500+ Posts
    C5500 with error code C-3803

    Herrmann's Avatar
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    Press and hold the "utility/counter" button, then turn the maschine on, this will bring you directly into service mode
    If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

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