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  1. #1
    Service Manager 1,000+ Posts kingarthur's Avatar
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    Authentication greyed out printing to C224e from Mac with OS 10.9

    hopefully someone can help, a customer has upgraded on of their Macs to OS 10.9, when they try to print to a Biz c224e using authentication, it's all greyed out, KM are saying it's their permissions, the customers IT say it's the drivers, I know nothing about Macs....all their other Macs with an earlier OS work fine
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  2. #2
    Head Tech 500+ Posts SmellsHot's Avatar
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    Re: Authentication greyed out printing to C224e from Mac with OS 10.9

    Go into the printer properties. And uncheck "auto" in the "obtain settings". It sounds like it's not recognizing it...
    Everyone has the right to be stupid. Some people just abuse this privelage more than others

  3. #3
    Field Supervisor 2,500+ Posts
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    Re: Authentication greyed out printing to C224e from Mac with OS 10.9

    Auto obtain is in the windows driver...Update your MFP to C8 firmware, and perform the version up (ver 3 to ver 5). Download the latest driver for 10.9 (4.5.3 LT).

    You must add the printer as an IP printer, LPD, IP address, then select the 224e PS driver. Next add any options (finisher, punch etc). Check HDD box.
    Depending on what app you are printing from, drop down the section that allows you to select preferences, (color, staple,etc), find the output section. The authentication info is in here, you can also save the settings. There may be some issues if the logged in user is not an Admin, but I've never run across this issue before. Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

  4. #4
    Service Manager 1,000+ Posts kingarthur's Avatar
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    Re: Authentication greyed out printing to C224e from Mac with OS 10.9

    Hi

    many thanks for the replies, I've upgraded to latest firmware, the customer has done what was suggested & it's still the same, I've tried to load the screenshot that the customer sent me, they can print using account track, but not user authentication

    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

  5. #5
    0ByteSolutions
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    Re: Authentication greyed out printing to C224e from Mac with OS 10.9

    Quote Originally Posted by kingarthur View Post
    Hi

    many thanks for the replies, I've upgraded to latest firmware, the customer has done what was suggested & it's still the same, I've tried to load the screenshot that the customer sent me, they can print using account track, but not user authentication
    I know this is an "older" post but as this was the highest search result for this problem in Google and I found a possible solution for the same problem I thought I would share it...

    We are/were having the same issues... After MANY hours of banging my head against the wall I found a bizarre solution. I'm not sure if this problem extends beyond the "Notes" application but we noticed that when we specifically tried to set the print settings using Google Chrome or Safari the options were no longer greyed out and we could, in fact, save the settings and create the "presets" we needed.

    Once the presets (with the saved username, password, authentication server, etc...) were saved we went back into our app (in this case "Notes") and though the option was still greyed out, the settings had been saved and we were able to successfully print.

    I really hope this helps everyone else.

  6. #6
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Authentication greyed out printing to C224e from Mac with OS 10.9

    If i have one problem Mac i switch print without authentication on. Just to get them running, and you can still workout the usage on a single user.
    I agree using the CUPS local host interface could work, but the auth settings depends on the driver ver.

  7. #7
    0ByteSolutions
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    Re: Authentication greyed out printing to C224e from Mac with OS 10.9

    Quote Originally Posted by 0ByteSolutions View Post
    ...After MANY hours of banging my head against the wall I found a bizarre solution. I'm not sure if this problem extends beyond the "Notes" application but we noticed that when we specifically tried to set the print settings using Google Chrome or Safari the options were no longer greyed out and we could, in fact, save the settings and create the "presets" we needed...
    UPDATE:
    I forgot to mention that this also works with the Mac OSX 10.10.x same situation.

    Quote Originally Posted by allan View Post
    If i have one problem Mac i switch print without authentication on. Just to get them running, and you can still workout the usage on a single user.
    I agree using the CUPS local host interface could work, but the auth settings depends on the driver ver.
    In my customer's office with DOZENS of agents coming and going, authentication is the only option. I'm sure there are MANY offices with the same issue that don't have the option to enable public printing.

  8. #8
    Service Manager 1,000+ Posts
    Authentication greyed out printing to C224e from Mac with OS 10.9

    habik's Avatar
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    Re: Authentication greyed out printing to C224e from Mac with OS 10.9

    Quote Originally Posted by 0ByteSolutions View Post
    UPDATE:
    I forgot to mention that this also works with the Mac OSX 10.10.x same situation.



    In my customer's office with DOZENS of agents coming and going, authentication is the only option. I'm sure there are MANY offices with the same issue that don't have the option to enable public printing.
    Thank you for the tip! Appreciate your share of knowledge!


    Sent from my iDon't believe in marketing device using Tapatalk
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    Firmwares HERE

  9. #9
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Authentication greyed out printing to C224e from Mac with OS 10.9

    Using print without authentication, still tracks the users using authentication.

  10. #10
    0ByteSolutions
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    Re: Authentication greyed out printing to C224e from Mac with OS 10.9

    Quote Originally Posted by allan View Post
    Using print without authentication, still tracks the users using authentication.
    But it still allows any random user to come in and print 500+ full-color pages, too. No thankyou. This is less about tracking, more about controlling who can print.

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