KM 363 will not pull an IP address

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  • Solotime
    Trusted Tech
    100+ Posts
    • Feb 2009
    • 223
    #1

    KM 363 will not pull an IP address

    Is there a security setting that could cause this or are we looking at a dead NIC?
    Will not pull an IP address other than one way out of range and I can not ping the copier and it will not ping a known ip address on the network.
    Thanks
    Tags: None
    • Solotime
      Trusted Tech
      100+ Posts
      • Feb 2009
      • 223
      #2
      Re: KM 363 will not pull an IP address

      Nevermind. Turned out to be a bad port on their switch.

        Comment

        • blackcat4866
          Master Of The Obvious
          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22545
          #3
          Re: KM 363 will not pull an IP address

          Any time I cannot get the MFP to connect, the next thing is to connect the laptop at the same connection. If it still doesn't connect, you can be sure its network related.

          I remember on one install, the customer ran his own network drops, and crimped them himself. Too bad there wasn't any particular pattern to the arrangement of the wires in the RJ45 connectors. It added 45 minutes to re-crimp 4 network drops. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • wseyller
              Service Manager
              1,000+ Posts
              • Sep 2012
              • 1129
              #4
              Also believe it or not, in rare situations not everyone has a dhcp server. In those cases you have to do a manual config. I have run into a couple of these and the IT even said they don't have one.

              Sent from my DROID BIONIC using Tapatalk

                Comment

                • blackcat4866
                  Master Of The Obvious
                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22545
                  #5
                  Re: KM 363 will not pull an IP address

                  Originally posted by wseyller
                  Also believe it or not, in rare situations not everyone has a dhcp server. In those cases you have to do a manual config. I have run into a couple of these and the IT even said they don't have one.

                  Sent from my DROID BIONIC using Tapatalk
                  I had a banking customer that had DHCP turned off, and local IT had to authorize each IP, even for temporary connections. They also blocked all internet websites, excepting their own of course. The only way to program the addressbook, and make network settings was to connect my laptop via crossover, make programming changes, then connect the MFP back to the network.

                  If DHCP is not handing out an address, it's much more common to find that the network connection isn't properly crimped. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • stevena86
                      Trusted Tech
                      100+ Posts
                      • Oct 2012
                      • 130
                      #6
                      Re: KM 363 will not pull an IP address

                      Funny you all say that. I cannot name ONE instance where they use auto ip or dhcp. They all have a specific static IP they want the copier to have and that's it. Never have to ever have the copier pull an IP from the network.

                        Comment

                        • blackcat4866
                          Master Of The Obvious
                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22545
                          #7
                          Re: KM 363 will not pull an IP address

                          When I first started doing network setups I'd let DHCP grab an address, then set it to Static to retain that address.

                          Later on I found NetScan. Since I could check that the address was open, I began choosing an open address in the 200 to 254 range. Once in a while I'll get unlucky, and I'd choose an address that is duped to a laptop that isn't onsite when I do the scan. But it's rare.

                          There are maybe a dozen setups that have stayed set to DHCP per customers IT, and they use hostnames in the printer ports. In these cases you're relying on DNS to find the printer, which can be unreliable or slow to find the IP. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Tonerbomb
                              AutoMajical Resolutionist
                              Site Contributor
                              2,500+ Posts
                              • Feb 2005
                              • 2589
                              #8
                              Re: KM 363 will not pull an IP address

                              The way I prefer to deal with DHCP installs is to let DHCP assign an address to the machine. Then print a config page, highlight the IP address and the MAC address. I give this to the customer and instruct them to have their IT reserve the IP to the MAC address. Then nothing else will be assigned that IP address, and life is good!!!!!!!!!!!!
                              Mystic Crystal Revelations

                                Comment

                                • rrrohan
                                  Service Manager
                                  Site Contributor
                                  1,000+ Posts
                                  • Sep 2011
                                  • 1967
                                  #9
                                  Re: KM 363 will not pull an IP address

                                  Originally posted by blackcat4866
                                  I had a banking customer that had DHCP turned off, and local IT had to authorize each IP, even for temporary connections. They also blocked all internet websites, excepting their own of course. The only way to program the addressbook, and make network settings was to connect my laptop via crossover, make programming changes, then connect the MFP back to the network.

                                  If DHCP is not handing out an address, it's much more common to find that the network connection isn't properly crimped. =^..^=
                                  i get that at schools.

                                  its VLAN

                                  If that port is not configured to any particular VLAN it wont even have access to a DHCP server

                                    Comment

                                    • wseyller
                                      Service Manager
                                      1,000+ Posts
                                      • Sep 2012
                                      • 1129
                                      #10
                                      Re: KM 363 will not pull an IP address

                                      I use dhcp then set to static because doing this also pulls in the correct dns, gateway, subnet, domain, etc for you.

                                      I have a bank customer that has all printing devices set to dhcp. I've had jetdirect cards go bad and will have to call the banks IT with the new mac address to get the printer back online.

                                        Comment

                                        • TheOwl
                                          Service Manager
                                          Site Contributor
                                          1,000+ Posts
                                          • Nov 2008
                                          • 1733
                                          #11
                                          Re: KM 363 will not pull an IP address

                                          DHCP all the way!!!

                                          I always install machines and then reserve the MAC address within their DHCP server. The beauty of this is that you can nuke the network card settings knowing that when the machine boots back up again, it will still have the same IP address.

                                          Solotime - I am assuming that your machine picked up a 169.254.x.x address. This will happen on just about all equipment when DHCP / BOOTP doesn't get responded to within a certain timeframe. You can get your laptop of desktop to do the exact same thing by simply plugging a network cable from your laptop directly to a desktop or another laptop. Because neither of them host a DHCP / BOOTP service, they will eventually obtain a 169.254.x.x IP address. After they have obtained this IP address, you should then be able to talk between them as they will both be on the 169.254.x.x range, unlike you copier which was the only piece of equipment on that range.

                                          I have sites that I service which have a MAC address whitelist used in conjunction with their DHCP server which only allows computers with a MAC address in that whitelist to actually obtain an IP. The reason this is done is stop rogue computers from being placed on the network which may create a security risk in the event that they are infected with a virus, but can't get an IP address to further spread the virus.
                                          Please don't ask me for firmware or service manuals as refusal often offends.

                                            Comment

                                            • rrrohan
                                              Service Manager
                                              Site Contributor
                                              1,000+ Posts
                                              • Sep 2011
                                              • 1967
                                              #12
                                              Re: KM 363 will not pull an IP address

                                              Originally posted by TheOwl
                                              I have sites that I service which have a MAC address whitelist used in conjunction with their DHCP server which only allows computers with a MAC address in that whitelist to actually obtain an IP. The reason this is done is stop rogue computers from being placed on the network which may create a security risk in the event that they are infected with a virus, but can't get an IP address to further spread the virus.
                                              Any IT WO consider MAC address white list in a security measure obviously don't know what they are doing.
                                              Nothing stopping a rogue c with static IP causing address conflicts and spreading it virus

                                                Comment

                                                • TheOwl
                                                  Service Manager
                                                  Site Contributor
                                                  1,000+ Posts
                                                  • Nov 2008
                                                  • 1733
                                                  #13
                                                  Re: KM 363 will not pull an IP address

                                                  Originally posted by rrrohan
                                                  Any IT WO consider MAC address white list in a security measure obviously don't know what they are doing.
                                                  Nothing stopping a rogue c with static IP causing address conflicts and spreading it virus
                                                  Even with a static IP address, no access to the network is given as the MAC address has to be registered. But then again, I might not have a clue as to what I am doing...
                                                  Please don't ask me for firmware or service manuals as refusal often offends.

                                                    Comment

                                                    • rrrohan
                                                      Service Manager
                                                      Site Contributor
                                                      1,000+ Posts
                                                      • Sep 2011
                                                      • 1967
                                                      #14
                                                      Re: KM 363 will not pull an IP address

                                                      Originally posted by TheOwl
                                                      Even with a static IP address, no access to the network is given as the MAC address has to be registered. But then again, I might not have a clue as to what I am doing...
                                                      If it just a dhcp it doesn't do anything but dish put address but nothing stopping you assigned a static IP yourself but that bit off topic

                                                        Comment

                                                        • Hansoon
                                                          Field Supervisor
                                                          Site Contributor
                                                          2,500+ Posts
                                                          • Sep 2007
                                                          • 3237
                                                          #15
                                                          Re: KM 363 will not pull an IP address

                                                          If it just a dhcp it doesn't do anything but dish put address but nothing stopping you assigned a static IP yourself but that bit off topic
                                                          Errr....Huh?

                                                          Hans
                                                          " Sent from my Intel 80286 using MS-DOS 2.0 "

                                                            Comment

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