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  1. #1
    Senior Tech 100+ Posts Solotime's Avatar
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    KM 363 will not pull an IP address

    Is there a security setting that could cause this or are we looking at a dead NIC?
    Will not pull an IP address other than one way out of range and I can not ping the copier and it will not ping a known ip address on the network.
    Thanks

  2. #2
    Senior Tech 100+ Posts Solotime's Avatar
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    Re: KM 363 will not pull an IP address

    Nevermind. Turned out to be a bad port on their switch.

  3. #3
    Master Of The Obvious 10,000+ Posts
    KM 363 will not pull an IP address

    blackcat4866's Avatar
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    Re: KM 363 will not pull an IP address

    Any time I cannot get the MFP to connect, the next thing is to connect the laptop at the same connection. If it still doesn't connect, you can be sure its network related.

    I remember on one install, the customer ran his own network drops, and crimped them himself. Too bad there wasn't any particular pattern to the arrangement of the wires in the RJ45 connectors. It added 45 minutes to re-crimp 4 network drops. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Service Manager 1,000+ Posts
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    Also believe it or not, in rare situations not everyone has a dhcp server. In those cases you have to do a manual config. I have run into a couple of these and the IT even said they don't have one.

    Sent from my DROID BIONIC using Tapatalk

  5. #5
    Master Of The Obvious 10,000+ Posts
    KM 363 will not pull an IP address

    blackcat4866's Avatar
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    Re: KM 363 will not pull an IP address

    Quote Originally Posted by wseyller View Post
    Also believe it or not, in rare situations not everyone has a dhcp server. In those cases you have to do a manual config. I have run into a couple of these and the IT even said they don't have one.

    Sent from my DROID BIONIC using Tapatalk
    I had a banking customer that had DHCP turned off, and local IT had to authorize each IP, even for temporary connections. They also blocked all internet websites, excepting their own of course. The only way to program the addressbook, and make network settings was to connect my laptop via crossover, make programming changes, then connect the MFP back to the network.

    If DHCP is not handing out an address, it's much more common to find that the network connection isn't properly crimped. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
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    Re: KM 363 will not pull an IP address

    Funny you all say that. I cannot name ONE instance where they use auto ip or dhcp. They all have a specific static IP they want the copier to have and that's it. Never have to ever have the copier pull an IP from the network.

  7. #7
    Master Of The Obvious 10,000+ Posts
    KM 363 will not pull an IP address

    blackcat4866's Avatar
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    Re: KM 363 will not pull an IP address

    When I first started doing network setups I'd let DHCP grab an address, then set it to Static to retain that address.

    Later on I found NetScan. Since I could check that the address was open, I began choosing an open address in the 200 to 254 range. Once in a while I'll get unlucky, and I'd choose an address that is duped to a laptop that isn't onsite when I do the scan. But it's rare.

    There are maybe a dozen setups that have stayed set to DHCP per customers IT, and they use hostnames in the printer ports. In these cases you're relying on DNS to find the printer, which can be unreliable or slow to find the IP. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    AutoMajical Resolutionist 2,500+ Posts
    KM 363 will not pull an IP address

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    Re: KM 363 will not pull an IP address

    The way I prefer to deal with DHCP installs is to let DHCP assign an address to the machine. Then print a config page, highlight the IP address and the MAC address. I give this to the customer and instruct them to have their IT reserve the IP to the MAC address. Then nothing else will be assigned that IP address, and life is good!!!!!!!!!!!!
    Mystic Crystal Revelations

  9. #9
    Service Manager 1,000+ Posts
    KM 363 will not pull an IP address


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    Re: KM 363 will not pull an IP address

    Quote Originally Posted by blackcat4866 View Post
    I had a banking customer that had DHCP turned off, and local IT had to authorize each IP, even for temporary connections. They also blocked all internet websites, excepting their own of course. The only way to program the addressbook, and make network settings was to connect my laptop via crossover, make programming changes, then connect the MFP back to the network.

    If DHCP is not handing out an address, it's much more common to find that the network connection isn't properly crimped. =^..^=
    i get that at schools.

    its VLAN

    If that port is not configured to any particular VLAN it wont even have access to a DHCP server

  10. #10
    Service Manager 1,000+ Posts
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    Re: KM 363 will not pull an IP address

    I use dhcp then set to static because doing this also pulls in the correct dns, gateway, subnet, domain, etc for you.

    I have a bank customer that has all printing devices set to dhcp. I've had jetdirect cards go bad and will have to call the banks IT with the new mac address to get the printer back online.

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