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  1. #1
    Senior Tech 250+ Posts barber782's Avatar
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    Konica SMB scanning issue

    Hi all,

    I am having an issue scanning PDF's from a c224e to a Mac running OS 10.10.2 Yosemite. The PDF's arrive in the Scans folder OK, but are not accessible. When you try opening the PDF's it displays a message that basically says 'you do not have permission to open this type of document'. I have tried adjusting the permissions settings under 'file info' and setting it to allow. However this does not seem to work for newly created PDF's.
    Iv also noticed this on other brands of machines when scanning. Is there a known issue with SMB Scanning on Yosemite? and is there a fix??

    Cheers

  2. #2
    Service Manager 1,000+ Posts
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    Re: Konica SMB scanning issue

    I have seen a certain ftp server software for windows OS do this except that only the computer where it scans to can access but not other computers that have access to the share. Or I should really say other users can't access.

    The copier itself doesnt cause the permissions issue. I don't know enough about the macs ftp server but if you try a 3rd party ftp solution it should keep that from happening in most cases.

  3. #3
    ccooper
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    Re: Konica SMB scanning issue

    Try changing the SMB client settings to NTLM V1/V2

  4. #4
    Senior Tech 250+ Posts barber782's Avatar
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    Re: Konica SMB scanning issue

    Already changed ntlm to v1/2.

  5. #5
    Trusted Tech 50+ Posts morpk's Avatar
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    Re: Konica SMB scanning issue

    I'm going to assume you're not authenticating with that logged in user (i have done this before) set up the Button with the username and password of the logged in user and the problem go's away.

    -Mark

  6. #6
    Senior Tech 250+ Posts barber782's Avatar
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    Re: Konica SMB scanning issue

    Already done/checked the login credentials. It's strange because yesterday I went to another customer to set up scanning on Macs (Yosemite), and they all worked fine. So i'm guessing its not a general issue with Yosemite?

  7. #7
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    Re: Konica SMB scanning issue

    Quote Originally Posted by barber782 View Post
    Hi all,

    I am having an issue scanning PDF's from a c224e to a Mac running OS 10.10.2 Yosemite. The PDF's arrive in the Scans folder OK, but are not accessible. When you try opening the PDF's it displays a message that basically says 'you do not have permission to open this type of document'. I have tried adjusting the permissions settings under 'file info' and setting it to allow. However this does not seem to work for newly created PDF's.
    Iv also noticed this on other brands of machines when scanning. Is there a known issue with SMB Scanning on Yosemite? and is there a fix??

    Cheers


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