Ricoh MP3351 error code

[alliedofficeproducts]

Good morning everyone. Got a MP3351 giving a SC798-01. Can't find it in the manual anywhere. Any ideas? Thanks.

[copyaction]

A SC798 is a problem with the finisher

[alliedofficeproducts]

Thanks, any specific area of the finisher?

Sent from my LGL41C using Tapatalk

[copyaction]

NOTE: The description for the SC798 was accidentally omitted from the D017/D018/D019/D020 Service
Manual. The revised pages have been attached to this bulletin.
CAUSE:
The Finisher Lift tray is bound up. The finisher tray cannot move freely due to binding or incorrect alignment.
SOLUTION:
Perform the following procedure:
1. Remove the Lift Tray Motor.
2. Let the Lift Tray Motor bottom out.
3. Reinstall the Lift Tray Motor.

[alliedofficeproducts]

Thanks a million

Sent from my LGL41C using Tapatalk

[slimslob]

NOTE: The description for the SC798 was accidentally omitted from the D017/D018/D019/D020 Service
Manual. The revised pages have been attached to this bulletin.
CAUSE:
The Finisher Lift tray is bound up. The finisher tray cannot move freely due to binding or incorrect alignment.
SOLUTION:
Perform the following procedure:
1. Remove the Lift Tray Motor.
2. Let the Lift Tray Motor bottom out.
3. Reinstall the Lift Tray Motor.

0. Remove the obstruction, tall waste basket etc, that the customer has placed below the exit tray.