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  1. #1
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    MX-3640N Not able to scan large files to email or USB


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    MX-3640N Not able to scan large files to email or USB

    Hello, I have a customer that has an issue while scanning to email and USB. She scans a lot and when she does a job build of about 700-1000 pages but gets a timeout error/sending date suspended at about the 50th page. At first we thought it could be a network problem since she can't scan to email but the same problem happens when trying to scan to a USB. Any help will be appreciate it.

    Thanks !

  2. #2
    Senior Tech 250+ Posts spanky's Avatar
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    Re: MX-3640N Not able to scan large files to email or USB

    Go into the system settings/scan settings.

    You can set the maximum size for email and other scans there.

    Be sure it is not set to a lower number than needed based on any limitations in the customers email.

  3. #3
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: MX-3640N Not able to scan large files to email or USB

    Scanning to email will also be limited to that servers attachment limit. For example, Gmail is 25mb which is usually 50 -75 pages depending on what you're scanning.
    If size is the issue, set up SMB scanning, make customer happy, time for beer.


    Failing to plan is planning to fail!!!

  4. #4
    Master Of The Obvious 10,000+ Posts
    MX-3640N Not able to scan large files to email or USB

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    Re: MX-3640N Not able to scan large files to email or USB

    When using scan to email, you'll be limited by the attachment size. I guarantee that you'll never attach 1000pages of any resolution/any settings to an email. Most email providers allow ~20MB maximum attachment size, but it could be as little as 5MB depending on the provider. And you ask: "What settings affect file size?" ALL scan settings affect file size. To get the most pages within that 20MB limitation, you'll want the lowest resolution 100x200 or 200x200dpi, B&W scanning, Text original type.

    To get larger file sizes, you'll need to set up scan to SMB or scan to FTP. You won't be limited for size, but those larger files will take some time to send, and may tie up machine resources, not allowing other functions to work at the same time.

    These comments apply to any MFP in general. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: MX-3640N Not able to scan large files to email or USB

    Hey guys scan to email limitations are known story but he also stated scan to USB thumb has also failed similarly.
    I think spanky may hit something with initial scan setup settings although I'm not familiar with Sharps.

    Edit: large email attachments may be divided into several email attachments which size is specified by bynary division on Konicas.
    Last edited by tsbservice; 06-01-2021 at 09:59 PM.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  6. #6
    Field Supervisor 500+ Posts
    MX-3640N Not able to scan large files to email or USB

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    Re: MX-3640N Not able to scan large files to email or USB

    Why not scan to the hdd of machine?

    Set up a mapped drive, client can pull files from the drive


    Sent from my iPhone using Tapatalk

  7. #7
    Service Manager 2,500+ Posts
    MX-3640N Not able to scan large files to email or USB

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    Re: MX-3640N Not able to scan large files to email or USB

    XM SendSecure can easily handle large file sizes of any type up to 5 TB and send them like an email attachment.

  8. #8
    Technician
    MX-3640N Not able to scan large files to email or USB


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    Re: MX-3640N Not able to scan large files to email or USB

    Hello all, the issue was finally fixed by setting it to scan to hardrive. Also, we change the adf motor which was causing a delay issue. As for the USB we tried a different one and started working.
    Thank You all

  9. #9
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: MX-3640N Not able to scan large files to email or USB

    Quote Originally Posted by danny464 View Post
    Hello all, the issue was finally fixed by setting it to scan to hardrive. Also, we change the adf motor which was causing a delay issue. As for the USB we tried a different one and started working.
    Thank You all
    Make sure they are saving / backing up those files if scanning to HDD.
    A 3640 is no "spring chicken" and if the HDD crashes, they will lose all their documents; much sadness will occur...


    Failing to plan is planning to fail!!!

  10. #10
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: MX-3640N Not able to scan large files to email or USB

    Right copier storage should be used only as temporarily measure. No matter how old nor HDD/SSD it's just not best practice.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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