MX-B467P with toner spots

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  • OlliK1969
    Trusted Tech

    250+ Posts
    • Nov 2016
    • 280
    #1

    MX-B467P with toner spots

    Hello
    We have more than 25 pieces of MX-B467P available to one customer. Now, after about 20,000 pages, toner spots appear on the edges of the first one. They can be removed, but that's not the point. The paper is of very good quality and we only use original toner. Has anyone had something similar?? Thanks
    Tags: mx-b467p, paper, removed, spots, toner
    • JLSam
      Senior Tech

      500+ Posts
      • Jun 2015
      • 599
      #2
      Re: MX-B467P with toner spots

      Originally posted by OlliK1969
      Hello
      We have more than 25 pieces of MX-B467P available to one customer. Now, after about 20,000 pages, toner spots appear on the edges of the first one. They can be removed, but that's not the point. The paper is of very good quality and we only use original toner. Has anyone had something similar?? Thanks
      I just realized that no one responded to your post.

      I looked up this printer, and it's a lexmark rebrand. Honestly, I would look for it's original model name, and ask the Lexmark forum for help.

        Comment

        • mloudy
          Senior Tech

          500+ Posts
          • Oct 2015
          • 737
          #3
          Re: MX-B467P with toner spots

          Lexmark M1246 I think.

          I have not seen this issue.

            Comment

            • JR2ALTA
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2010
              • 2012
              #4
              Re: MX-B467P with toner spots

              what do you mean 'They can be removed"? Do the toner specs simply wipe off? To me, that would mean they have not been fused and you have exit section that needs cleaning. Maybe you can increase fuse temp within "plain" paper settings...
              I don't believe this fuser has envelope levers.

                Comment

                • OlliK1969
                  Trusted Tech

                  250+ Posts
                  • Nov 2016
                  • 280
                  #5
                  Re: MX-B467P with toner spots

                  Hi

                  Sharp sent us a new fuser unit in exchange to look at ours. And there is a new firmware that cannot officially be accessed on the Sharp server yet. Unusual

                    Comment

                    • mloudy
                      Senior Tech

                      500+ Posts
                      • Oct 2015
                      • 737
                      #6
                      Re: MX-B467P with toner spots

                      Lexmark is really good at listing every change that is included in a new firmware. I have only seen Sharp at the same firmware level as the Lexmark one time.

                      As a Lexmark dealer we can often access something called PE firmware which hasn't been released yet and Lexmark will list all the changes. It is one area they are very good at. New firmware was just release in the last few days. MSNGM.230.041

                        Comment

                        • OlliK1969
                          Trusted Tech

                          250+ Posts
                          • Nov 2016
                          • 280
                          #7
                          Re: MX-B467P with toner spots

                          Hello
                          Yes, this is the version that was made available to me via drop box from Sharp

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