USB error

[MacTavishLK]

I have a toshiba 2508 photocopier. But I cannot update firmware. I went to Firmware Update Mode "USB error" occours. I changed panal board, USB devices but it is not solved. Can you help me to solve this problem.

[Rusty.Harris]

Re: USB error

I cannot, and won't supply the firmware, but, if you downloaded the correct firmware from the Toshiba site in your country, it's simply
a matter of unzipping the file onto a thumb drive that is formatted to Fat32.
The unzipped file should look like this, on the thumb drive. Then, just use the power up mode to get to the firmware update.

Screenshot 2024-02-04 184254.jpg

[MacTavishLK]

Re: USB error

I cannot, and won't supply the firmware, but, if you downloaded the correct firmware from the Toshiba site in your country, it's simply
a matter of unzipping the file onto a thumb drive that is formatted to Fat32.
The unzipped file should look like this, on the thumb drive. Then, just use the power up mode to get to the firmware update.

[ATTACH=CONFIG]61465[/ATTACH]

Firmware correct. Pen drive working another copier. How can solved it??

[Rusty.Harris]

Re: USB error

Just in case someone has replace, or, reseated the connections on the system board, make sure the two USB connections on the
system board are in the proper place. I had one once, FROM THE FACTORY, that the two connections were reversed, and, it would
not allow USB updates.
On most, the white connection is on the left, the black connection is on the right. But, some have two white usb connectors.
Ensure that the one on the left, goes to the control panel.

Screenshot 2024-02-04 231734.jpg

[MacTavishLK]

Re: USB error

Just in case someone has replace, or, reseated the connections on the system board, make sure the two USB connections on the
system board are in the proper place. I had one once, FROM THE FACTORY, that the two connections were reversed, and, it would
not allow USB updates.
On most, the white connection is on the left, the black connection is on the right. But, some have two white usb connectors.
Ensure that the one on the left, goes to the control panel.

[ATTACH=CONFIG]61467[/ATTACH]

Wire connection is ok.

[Rusty.Harris]

Re: USB error

Can you screen shot the display so I can see what it is saying?

[MacTavishLK]

Re: USB error

Can you screen shot the display so I can see what it is saying?

After I go to office I will send photos.