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  1. #1
    Junior Member
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    Error code: 010-378

    Hi All,

    I have been working on a DocuCentre IV 3370, and have been working on this error code, I have replaced fuser unit and checked connection then the other error pops up 124-313 data mismatch tried editing the machine/ billing Id but Serial # not correct once initialized the error code 010-378 appears again...

    Could someone please assist me...


    Cheers,

  2. #2
    Trusted Tech 50+ Posts elsab's Avatar
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    Re: Error code: 010-378

    Quote Originally Posted by Celestina View Post
    Hi All,

    I have been working on a DocuCentre IV 3370, and have been working on this error code, I have replaced fuser unit and checked connection then the other error pops up 124-313 data mismatch tried editing the machine/ billing Id but Serial # not correct once initialized the error code 010-378 appears again...

    Could someone please assist me...


    Cheers,
    Might be problem with fuser drive motor. you can check the motor by component control.

  3. #3
    Senior Tech
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    Mar 2010
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    Re: Error code: 010-378

    Common Problem.
    Replace IH Driver PWB = Number "4" in Diagram
    IH Driver PWB.JPG

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