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  1. #1
    On-Site Engineer
    WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

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    WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

    Location, Europe and UK

    There are problems with batches of toner from Xerox. Any toner that was manufactured before 23rd February should be treated with caution.
    These toner cartridges may contain larger particles which will cause damage to:
    Developer, Image Drums, IBT Belt, IBT Cleaner blade.

    Visible issues:
    large drum impact spots and head to tail streaking will appear on prints.

    Known Affected Machines
    Versant 80/180/280/2100/3100/4100

    * This is not official information from Xerox as of this post, hopefully another engineer will confirm this soon.

    [EDIT]
    New information suggests that the problem started sometime at the end of 2020.
    Last edited by Sn0wlink; 3 Weeks Ago at 03:44 PM.
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  2. #2
    Field Supervisor 500+ Posts
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    Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

    Thatís almost 7 years of toner
    are you sure about that

  3. #3
    On-Site Engineer
    WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

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    Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

    Quote Originally Posted by azehnali View Post
    Thatís almost 7 years of toner
    are you sure about that
    (estimated) July 2020 - 23rd Feb 2021 is not really seven years?
    There's the tool the works, Then there's the tool that is Right!
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  4. #4
    Senior Tech 250+ Posts jhalfhide's Avatar
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    Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

    There is an official bulletin on this. Eureka tip #1463964

    Investigation is ongoing, to determine the scope of the problem.

    Solution is to replace consumables and perform a full toner delivery system clean.

    Clean as follows: Toner Dispense, Developer Housing, Xerographic Drawer Area, ROS Windows, MOB Assy, IBT Cleaner, IBT Belt Assy, NOHAD ducts and finally, once machine powered on and run for a bit, then replace filters last

    Sent from my LYA-L09 using Tapatalk

  5. #5
    On-Site Engineer
    WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

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    Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

    Quote Originally Posted by jhalfhide View Post
    There is an official bulletin on this. Eureka tip #1463964

    Investigation is ongoing, to determine the scope of the problem.

    Solution is to replace consumables and perform a full toner delivery system clean.

    Clean as follows: Toner Dispense, Developer Housing, Xerographic Drawer Area, ROS Windows, MOB Assy, IBT Cleaner, IBT Belt Assy, NOHAD ducts and finally, once machine powered on and run for a bit, then replace filters last

    Sent from my LYA-L09 using Tapatalk
    Could you keep us posted of any major updates if they occur.
    Thanks
    There's the tool the works, Then there's the tool that is Right!
    https://www.sn0wlink.com

  6. #6
    Service Manager 1,000+ Posts
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    Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

    Check attachment
    Attached Files Attached Files

  7. #7
    On-Site Engineer
    WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

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    Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

    Quote Originally Posted by xcopytech View Post
    Check attachment
    Thanks, Much appreciated.
    There's the tool the works, Then there's the tool that is Right!
    https://www.sn0wlink.com

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