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  1. #1
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    iR-C2620 print problem

    Hello,
    Iīm new here- nowbie. Hello again,
    I have problem with print. I have read lot of post on this forum. I have test many solves but for my IRC work now one.
    I have solved problem with Fiery x3im, now he work. Problem power suplay.
    I have read, If I have on IRC print server Fiery, printer work with URF driver in Windows
    xp. This donīt work on my IRC.
    My IRC2620 all ways say in LOG - NG (#853)
    I have tested driver PS3, PCL -for C1, PCL -forC2 univerzal PCL, URF II this all on Windows 7 and for end I tested on Windows xp driver URF.
    The error in log is same - NG (#853)
    I have, after three days, no idea whats is problem.


    Please, when have any of you idea, whats is problem in my setting. Help me!

    ps
    I have first time the copier. Before, I have no contact with that's machine.
    I hope, with your help we will solve problem for me.


    Regards, ronex


  2. #2
    Service Manager 10,000+ Posts
    iR-C2620 print problem

    teckat's Avatar
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    Re: iR-C2620 print problem

    Quote Originally Posted by ronex View Post
    Hello,
    Iīm new here- nowbie. Hello again,
    I have problem with print. I have read lot of post on this forum. I have test many solves but for my IRC work now one.
    I have solved problem with Fiery x3im, now he work. Problem power suplay.
    I have read, If I have on IRC print server Fiery, printer work with URF driver in Windows
    xp. This donīt work on my IRC.
    My IRC2620 all ways say in LOG - NG (#853)
    I have tested driver PS3, PCL -for C1, PCL -forC2 univerzal PCL, URF II this all on Windows 7 and for end I tested on Windows xp driver URF.
    The error in log is same - NG (#853)
    I have, after three days, no idea whats is problem.


    Please, when have any of you idea, whats is problem in my setting. Help me!

    ps
    I have first time the copier. Before, I have no contact with that's machine.
    I hope, with your help we will solve problem for me.


    Regards, ronex

    so u have a imagePass C1/C2 Fiery connected on back of iRC2620 Printer ????
    yes/no
    Open Interface Board is included with the imagePASS Series --- It uses the same slot in the copier as the UFR (Ultra Fast Rendering) Board (in the Multi-PDL Kit) (SURF Board) and is required for connectivity with the imageRUNNER.
    When it is installed, UFR printing support is eliminated, as the UFR Board must be removed. Postscript and PCL printing are available.

    did u remove the C1 Fiery I/F PCB from Printer> clean ends >re-seat
    #853
    Cause
    -Using the wrong printer driver.
    -The machine does not have the proper printer kit installed (e.g. UFR, PCL, PS kit(s)).
    -The print job did not print because due to lack of resources on the printer (e.g. memory, HD space, etc).
    -Print spooler on the machine is full.
    -The number of secure print jobs have exceeded the maximum limit that can be reserved at this time.

    Remedy
    -Make sure that the printer driver that you’re using is the correct one for the operating system on the computer that you are printing from and specific to the printer model that you’re printing to.
    -Check and verify that the correct and the required printer kit is Installed (e.g. UFR, PCL, PS kit(s)).
    -Reduce the number of pages to print.
    -Erase unnecessary jobs that are stuck or in reserve.
    -Turn off spooler on the printer, ADDITIONAL FUNCTION > SYSTEM SETTINGS > NETWORK SETTINGS > USER SPOOLER, set this value to OFF.
    -Print out or erase secured print jobs that are stored or waiting to be printed on the machine.
    -Try printing again when other jobs have completed printing

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
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    Re: iR-C2620 print problem

    Hello,
    Thank you for quick Answer. I will tested your suggestion today afternoon.
    I will report here, if work this for my copier.
    -----------------------
    Your questions for Fiery. Answer is Yes.
    -----------------------
    Copier:
    On front side of copier stay name CLC 2620. When I power on, is on display name IRC-2620.
    When I see instaled software is IRC-2620 and of rear side is print server - Fiery model: X3IM-dd


  4. #4
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    iR-C2620 print problem

    teckat's Avatar
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    Re: iR-C2620 print problem

    Quote Originally Posted by ronex View Post
    Hello,
    Thank you for quick Answer. I will tested your suggestion today afternoon.
    I will report here, if work this for my copier.
    -----------------------
    Your questions for Fiery. Answer is Yes.
    -----------------------
    Copier:
    On front side of copier stay name CLC 2620. When I power on, is on display name IRC-2620.
    When I see instaled software is IRC-2620 and of rear side is print server - Fiery model: X3IM-dd
    X3IM is the print controllers EFI PLATFORM NAME made for Canon/

    For models below that are not labeled, the serial # Prefix determines imagePass model

    Serial Number Prefix
    imagePASS Model
    K or JFN
    C1
    JXL
    C1 v2.0
    JPZ
    D1
    JKX
    E1
    SRU
    G1
    SXE
    C2


    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
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    Re: iR-C2620 print problem

    Again thanks for Answer. All suggestion not solve my problem.
    I test all suggestion yesterday.
    Maybe is problem in setting??
    I Add some pictures. ( pictures of: display, server setting and service report)
    I hope, some one will see where is problem. If I have wrong setting.
    Now I will clean all contact on mainboard, cards, server board, ram....
    I hope to solve this problem with your help.


    Thanks and regards, ronex


    CLC1.jpgCLC2.jpgCLC3.jpgCLC4.jpgServerSetting1.jpgServerSetting2.jpgServerSetting3.jpgslika1.jpgslika2.jpgslika3.jpg

    Last edited by ronex; 12-20-2012 at 09:12 AM.

  6. #6
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    Re: iR-C2620 print problem

    Here are rest of pictures.





    Last edited by ronex; 12-20-2012 at 09:30 AM.

  7. #7
    Service Manager 10,000+ Posts
    iR-C2620 print problem

    teckat's Avatar
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    Re: iR-C2620 print problem

    text pics are poor to view/

    that box is a imagePass C2-----Make sure the DL Switches are both down/
    in service mode-check that under ---Copier > Option > INT-FACE > IMG-CONT> is set to "3"

    or--
    u can try this Re-Set up procedure below------------------------

    Try this exactly -/
    1- Remove all connections from C2 Fiery to printer (interface cable-& cross-cable) + unplug it's power cord
    2-Enter Service mode (Additional Functions > 2 & 8 > Additional Functions).
    Select -- Copier > Option > INT-FACE > IMG-CONT.
    Change this setting from "3" to "0" and press OK.
    Power Cycle off the imageRUNNER.
    3-Now Before Making any Connections /
    4-Power Cycle ON > the imageRUNNER.
    5-Re-Enter Service mode (Additional Functions > 2 & 8 > Additional Functions).
    Select Copier > Option > INT-FACE > IMG-CONT.
    Change back this setting from "0" to "3" and press OK./now exit from the Service Mode
    6-Now> Turn off the control panel power switch./then Turn off the main power switch.
    7-Disconnect the Printer power cable (from the wall/floor outlet).
    8-Next> connect the I/F cable from Fiery to Printer side-
    9-Then > Connect the Cross-Over cable from Fiery to Printer
    10-Connect Network cable from Fiery to wall Network connection
    11-Connect the Fiery Power Cable to wall outlet-
    12-Plug in 2620 Printer power cable to wall outlet
    13-Now > Power up 2620 Printer
    14-Follow any OFF/ON prompts if shown on LCD Control panel
    15-Hopefully u should be able to re-due you printer settings

    At the Control Panel, press [Printer]tab. Press [Printer Status/Settings].
    at Password prompt-use Fiery.1 then continue with set up

    Note: always use the shutdown procedure for Printer on Control panel> follow the prompts>
    never just reach over and flip off the Main Printer switch



    Attachment 18699

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #8
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    Re: iR-C2620 print problem

    I have tested this solution, but don't work for my IRC.
    I tested to print without Fiery with PS, PCL and UFR driver and I never become print out. Every time in log stay: NG #853.
    I have contact Canon support. Thay say, must work without Fiery with UFR driver.
    Have anybody print on CLC2620, IRC2620 or IRC3220 without Fiery????

    Have anyone any idea what is wrong?

    Thaks for all help!

    regards and Happy New Year to all forum user, ronex


    ps
    I hope come better time for my IRC and me!


  9. #9
    Service Manager 10,000+ Posts
    iR-C2620 print problem

    teckat's Avatar
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    Re: iR-C2620 print problem

    Quote Originally Posted by ronex View Post
    I have tested this solution, but don't work for my IRC.
    I tested to print without Fiery with PS, PCL and UFR driver and I never become print out. Every time in log stay: NG #853.
    I have contact Canon support. Thay say, must work without Fiery with UFR driver.
    Have anybody print on CLC2620, IRC2620 or IRC3220 without Fiery????

    Have anyone any idea what is wrong?

    Thaks for all help!

    regards and Happy New Year to all forum user, ronex


    ps
    I hope come better time for my IRC and me!


    To print to an imageRUNNER 2620 with a C-Boot ROM>>>>>>>>>

    If there is no N-Boot ROM installed then an EFI external controller like a C2 is needed to enable network printing with C-Boot ROM.
    Or you can install Printer Kit A2 to enable USB printing.


    Open Interface Board is included with the imagePASS Series --- It uses the same slot in the copier as the UFR (Ultra Fast Rendering) Board (in the Multi-PDL Kit) (SURF Board) and is required for connectivity with the imageRUNNER.
    When it is installed, UFR printing support is eliminated, as the UFR Board must be removed. Postscript and PCL printing are available.


    when u remove the Fiery which needs it's
    Open Interface Board

    You still have the Open Interface Board INSTALLED in the slot
    -

    if u removed that Pcb> u now have NO Print option installed

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  10. #10
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    Re: iR-C2620 print problem

    Test printing from Fiery (PS fonts) to IRC give same error like print from PC to IRC.
    He dont wont print on paper. Code: NG #853
    I try all settings of this posts again. Nothing has changed, same error.

    20121228_174904.jpg20121228_174921.jpg


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