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  1. #11
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Quote Originally Posted by allan View Post
    Is you PC on a static IP?
    If so why not use FTP scanning?
    PC has static IP.
    Never used the Scan to FTP, I'll try that tomorrow.

  2. #12
    Service Manager 2,500+ Posts
    Konica Minolta bizhub C458 - Scan do SMB Error

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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Quote Originally Posted by joaopauloooo View Post
    Hi,

    I've got a brand new C458 installed but was unable to setup a successful Scan to SMB.
    I've set it up on the network with a static IP and printing goes out normal, everything I send it prints ok.
    I can also access the printer typing the IP on the browser.
    Pinging the PC on the printer is successful.
    But every time I try to scan to the network folder it fails. The error I get is "Server connection error".
    The PC has Win10 and I already activated SMB1 and SMB2, still get the error.
    Scan to flash drive works ok.
    There are 3 other machines (C220, C360 and 601) working perfectly with the same Scan to SMB configuration as I made to this new one, same PC, same folder. So I rolled out any PC or network issue. Am I missing something?
    SMB1 is KNOWN to be problems.. deactivate it.

    does your machine support SMB2? does it need special firmware? is it installed?

    there are plenty of threads here that talk about SMBx scanning. you should also have a numeric error code...

  3. #13
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    What is set in SMB Authentication Setting of the machine?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  4. #14
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    The error code when scan fails is: 16711683

  5. #15
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Quote Originally Posted by tsbservice View Post
    Onto PC or bizhub?

    [Utility]
    [Administrator Settings]
    [Network Settings]
    [SMB Settings]
    [SMB Server Settings]
    [SMB Server Common Settings]
    Yes, it is SMB1.0/SMB2.0

  6. #16
    Technician Leyahné's Avatar
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Check your antivirus, that can be a big toss around as well. Make sure this is on in the pic below, some pc need a restart after it is enabled.

    Sent from my SM-N960F using Tapatalk

  7. #17
    Field Supervisor 500+ Posts
    Konica Minolta bizhub C458 - Scan do SMB Error


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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Turning SMB 1 back on may subject you serious liability when your customer gets their data stolen and wants you to pay for damages. If you do this kind of crap make sure you have plenty of cash resources to cover the lawsuit you opened yourself up to.


    Quote Originally Posted by Leyahné View Post
    Check your antivirus, that can be a big toss around as well. Make sure this is on in the pic below, some pc need a restart after it is enabled.

    Sent from my SM-N960F using Tapatalk

  8. #18
    Field Supervisor 500+ Posts tsbservice's Avatar
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Quote Originally Posted by joaopauloooo View Post
    The error code when scan fails is: 16711683
    This is: Library internal error (Parameter error)
    Any other anomaly with this machine? What was done/changed prior the problem?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  9. #19
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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Quote Originally Posted by tsbservice View Post
    This is: Library internal error (Parameter error)
    Any other anomaly with this machine? What was done/changed prior the problem?
    Nothing that I know of. It actually is an Olivetti d-Color MF454.
    It has only 30 clicks, brand new.

  10. #20
    Service Manager 1,000+ Posts
    Konica Minolta bizhub C458 - Scan do SMB Error

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    Re: Konica Minolta bizhub C458 - Scan do SMB Error

    Have you tried scanning to your own laptop folder and not the customers computer?

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