Konica Minolta bizhub C458 - Scan do SMB Error

[joaopauloooo]

Hi,

I've got a brand new C458 installed but was unable to setup a successful Scan to SMB.
I've set it up on the network with a static IP and printing goes out normal, everything I send it prints ok.
I can also access the printer typing the IP on the browser.
Pinging the PC on the printer is successful.
But every time I try to scan to the network folder it fails. The error I get is "Server connection error".
The PC has Win10 and I already activated SMB1 and SMB2, still get the error.
Scan to flash drive works ok.
There are 3 other machines (C220, C360 and 601) working perfectly with the same Scan to SMB configuration as I made to this new one, same PC, same folder. So I rolled out any PC or network issue.

Am I missing something?

[allan]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

What is the error you get in the job log?
Also if switched on it can give you error code.

[joaopauloooo]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

The error I get is "Server connection error".

[tsbservice]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

The error I get is "Server connection error".

Should be a number...like 107
If those old beasts scan to SMB it must be SMB1.
Not a good idea!
Newer machine may have enabled only SMB2/SMB3 under SMB settings. Check this.

[Synthohol]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

are you scanning to IP address or host name?
if host name you need a local DNS to resolve.
try by IP instead and add the user to the share, dont rely on "everyone" to make it work.
also, what OS? windows home edition any flavor sucks, needs to be pro or better.
verify the copiers IP and the SMB folders PC are on the same subnet.
you can ping the server from admin mode, network, expert adjustment or detail, i forget what its labeled.
if ping fails its a network issue.

[joaopauloooo]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

Should be a number...like 107
If those old beasts scan to SMB it must be SMB1.
Not a good idea!
Newer machine may have enabled only SMB2/SMB3 under SMB settings. Check this.

The PC has Win10 and I already activated SMB1 and SMB2, still get the error.

[allan]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

Are you using host name or IP?
Did you change any SMB settings on the machine?

Is you PC on a static IP?
If so why not use FTP scanning?

[joaopauloooo]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

are you scanning to IP address or host name?
if host name you need a local DNS to resolve.
try by IP instead and add the user to the share, dont rely on "everyone" to make it work.
also, what OS? windows home edition any flavor sucks, needs to be pro or better.
verify the copiers IP and the SMB folders PC are on the same subnet.
you can ping the server from admin mode, network, expert adjustment or detail, i forget what its labeled.
if ping fails its a network issue.

I did try scanning using the IP instead of the host name, still get the error.
Yes, I can ping the computer from the printer using both the host name and the IP address, not able to scan using both.
System is Windows 10 Pro.
Subnet is right, double checked.

This issue is driving me crazy.

[tsbservice]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

The PC has Win10 and I already activated SMB1 and SMB2, still get the error.

Onto PC or bizhub?

[Utility]
[Administrator Settings]
[Network Settings]
[SMB Settings]
[SMB Server Settings]
[SMB Server Common Settings]

[joaopauloooo]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

Are you using host name or IP?
Did you change any SMB settings on the machine?

Tried every combination of SMB both on the machine and on the PC, nothing worked.
Tried IP address and host name, same issue.
I can ping the computer from the printer using both the host name and the IP address, not able to scan using both.

[joaopauloooo]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

Is you PC on a static IP?
If so why not use FTP scanning?

PC has static IP.
Never used the Scan to FTP, I'll try that tomorrow.

[Phil B.]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

Hi,

I've got a brand new C458 installed but was unable to setup a successful Scan to SMB.
I've set it up on the network with a static IP and printing goes out normal, everything I send it prints ok.
I can also access the printer typing the IP on the browser.
Pinging the PC on the printer is successful.
But every time I try to scan to the network folder it fails. The error I get is "Server connection error".
The PC has Win10 and I already activated SMB1 and SMB2, still get the error.
Scan to flash drive works ok.
There are 3 other machines (C220, C360 and 601) working perfectly with the same Scan to SMB configuration as I made to this new one, same PC, same folder. So I rolled out any PC or network issue. Am I missing something?

SMB1 is KNOWN to be problems.. deactivate it.

does your machine support SMB2? does it need special firmware? is it installed?

there are plenty of threads here that talk about SMBx scanning. you should also have a numeric error code...

[tsbservice]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

What is set in SMB Authentication Setting of the machine?

[joaopauloooo]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

The error code when scan fails is: 16711683

[joaopauloooo]

Re: Konica Minolta bizhub C458 - Scan do SMB Error

Onto PC or bizhub?

[Utility]
[Administrator Settings]
[Network Settings]
[SMB Settings]
[SMB Server Settings]
[SMB Server Common Settings]

Yes, it is SMB1.0/SMB2.0