3500i missing options in service mode

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  • docresources
    Junior Member
    • Feb 2017
    • 7
    #1

    3500i missing options in service mode

    Have a 3500i that when you go into service mode u508 through u900 are missing. I have upgraded the firmware to the latest. Any help would be appreciated.

    Sent from my SAMSUNG-SM-G930A using Tapatalk
    Tags: None
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22809
      #2
      Re: 3500i missing options in service mode

      Originally posted by docresources
      Have a 3500i that when you go into service mode u508 through u900 are missing. I have upgraded the firmware to the latest. Any help would be appreciated.
      Sent from my SAMSUNG-SM-G930A using Tapatalk
      was it working before the update?
      what version did you use?
      any errors or power failure during process?

        Comment

        • docresources
          Junior Member
          • Feb 2017
          • 7
          #3
          Re: 3500i missing options in service mode

          They were missing before I upgraded. That's why I upgraded it.
          Thanks

          Sent from my SAMSUNG-SM-G930A using Tapatalk

            Comment

            • copiertec
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jan 2016
              • 2172
              #4
              Re: 3500i missing options in service mode

              Have you tried a U021 (return to factory defaults)?

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22601
                  #5
                  Re: 3500i missing options in service mode

                  Take a look at the manual. There are no simulations between U508 and U900. There's nothing to find.
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • docresources
                      Junior Member
                      • Feb 2017
                      • 7
                      #6
                      Re: 3500i missing options in service mode

                      Originally posted by blackcat4866
                      Take a look at the manual. There are no simulations between U508 and U900. There's nothing to find.
                      Well I'll be dipped in shit and called a turd lol, he's right. This is the first kyocera I have run across that doesn't have them. Ok so then how do you clear the fax dim.

                      Sent from my SAMSUNG-SM-G930A using Tapatalk

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22601
                          #7
                          Re: 3500i missing options in service mode

                          According to the fax setup instructions U600 ... hmmmm?

                          =^..^=
                          Last edited by blackcat4866; 03-03-2019, 02:32 AM.
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Santander
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • May 2009
                              • 768
                              #8
                              Re: 3500i missing options in service mode

                              Do you have a fax option Installed? If the unit does not have a fax board installed the sim modes 600 plus will not display as there is nothing for the unit to do. If a fax option is installed, I would try to reseat it, otherwise you have a bad fax board that the unit is not recognizing.

                                Comment

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