Email scanning problem in KM-C4035E

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  • rashid120
    Technician

    50+ Posts
    • Jun 2010
    • 76
    #1

    Email scanning problem in KM-C4035E

    i encountered problem in KM-C4035E Scan through email problem..operating system is MAC.KM-5050 is working fine in that MAC environment.already updated firmware and checked all the possible settings but could not succeed .Machine is in the school.NO any other operating system(XP,WIN7) to test. any Idea? Folder scanning working fine.

    Rashid Iqbal
    Tags: email, firmware, folder, km-5050, mac, scan, scanning, system, test
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22927
      #2
      Re: Email scanning problem in KM-C4035E

      Did you update the NS-30 firmware? It's not part of the standard combined firmware, and requires the IBVERUP utility.

      It probably won't make that much of a difference though. With scan to email there are four things that absolutely must be correct:
      1) SMTP server: IP or Hostname (IP preferred)
      2) SMTP authentication: either not required, or if required then username and password.
      3) Default Sender: Sender #1 must be assigned an address on the correct domain i.e.: scanner@copytechnet.com (it's ok if there is no real valid user with that address.)
      4) set Skip Senders to ON in Email Basic. This will save a few keystrokes for the users, not having to select the sender. The #1 sender will be used as the default. In the MFP's menu they abbreviate this item, so it's a little confusing. It makes more sense in the Web Interface where it's spelled out completely. (I hope I didn't get this backwards ... )

      #1 and #2 are absolutely crucial, and of course, I can't tell you what those should be.
      #3 is required for scan to email.
      #4 is a convenience.

      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • rashid120
          Technician

          50+ Posts
          • Jun 2010
          • 76
          #3
          Re: Email scanning problem in KM-C4035E

          Originally posted by blackcat4866
          Did you update the NS-30 firmware? It's not part of the standard combined firmware, and requires the IBVERUP utility.

          It probably won't make that much of a difference though. With scan to email there are four things that absolutely must be correct:
          1) SMTP server: IP or Hostname (IP preferred)
          2) SMTP authentication: either not required, or if required then username and password.
          3) Default Sender: Sender #1 must be assigned an address on the correct domain i.e.: scanner@copytechnet.com (it's ok if there is no real valid user with that address.)
          4) set Skip Senders to ON in Email Basic. This will save a few keystrokes for the users, not having to select the sender. The #1 sender will be used as the default. In the MFP's menu they abbreviate this item, so it's a little confusing. It makes more sense in the Web Interface where it's spelled out completely. (I hope I didn't get this backwards ... )

          #1 and #2 are absolutely crucial, and of course, I can't tell you what those should be.
          #3 is required for scan to email.
          #4 is a convenience.

          =^..^=
          Thanks Blackcat.all steps are done perfectly and checked many times again and again but no luck.only the thing is left is to update NC-30 Firmware.can you explain how can i update this firmware.i think we should use any utility software to update?
          again thanks for your feedback....

          Rashid Iqbal

            Comment

            • habik
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2010
              • 2013
              #4
              Re: Email scanning problem in KM-C4035E

              Originally posted by rashid120
              Thanks Blackcat.all steps are done perfectly and checked many times again and again but no luck.only the thing is left is to update NC-30 Firmware.can you explain how can i update this firmware.i think we should use any utility software to update?
              again thanks for your feedback....

              Rashid Iqbal
              You have mist the hint in BlackCats advise: Did you update the NS-30 firmware? It's not part of the standard combined firmware, and requires the IBVERUP utility.

              Its a simple utility, run it, do a search and it will find any NS30 on network, I think it works even with wrong tcp/ip settings as long as it is connected. Then just browse for the .bin file of the firmware and upload. Simples! 8/)

              Habik.
              .OK Google! ... will I need Berrocca this morning?
              Firmwares HERE

                Comment

                • kyocera.team
                  Trusted Tech
                  • Aug 2010
                  • 126
                  #5
                  Re: Email scanning problem in KM-C4035E

                  Originally posted by rashid120
                  Thanks Blackcat.all steps are done perfectly and checked many times again and again but no luck.only the thing is left is to update NC-30 Firmware.can you explain how can i update this firmware.i think we should use any utility software to update?
                  again thanks for your feedback....

                  Rashid Iqbal
                  dear for updating the NC-30 you need to install packet driver (PDINST) then you should have IBVERUP and for sure the last firmware then when you run IBVERUP you will find any NC-30 in your network then you can update the firmware but be sure to uninstall (PDINST) after your update done
                  good luck

                    Comment

                    • rashid120
                      Technician

                      50+ Posts
                      • Jun 2010
                      • 76
                      #6
                      Re: Email scanning problem in KM-C4035E

                      Originally posted by kyocera.team
                      dear for updating the NC-30 you need to install packet driver (PDINST) then you should have IBVERUP and for sure the last firmware then when you run IBVERUP you will find any NC-30 in your network then you can update the firmware but be sure to uninstall (PDINST) after your update done
                      good luck
                      Thanks i will try this Sunday....

                      Regards

                        Comment

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