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E7-11 is a white level shading correction error. This code was intended to identify a dirty white level reference (located under the left edge of the copyboard glass).
This code has plagued certain individual Cougar machines. I have personally replaced CCD's, installed a foam damper to the top of the hard drive (to damp vibrations between the hard drive and the lens cover), and ICU boards, to no effect. Typically 3 to 7 times a day this code can pop up.
This will be an excellent opportunity to pull your hair out.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
Scanner lamp. Lamp wears out over years of use and is not bright enough for the machine to get a white reference reading (also check your white references under the glass for discolouration and dirt)
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