Not sure if this is a Rant, Rave or Simple Observation In Regards to User's Stupidity!
Anyway...customer can't print PDF (...on an Apple Computer no less!!!)...I show up, look at the document size and notice that the PDF document size is almost 40 MB and for only 10 pages of letter size printing, that's a little bit steep on size!
Well I go and download a piece of software that runs on Apple called "File Juicer" to run in demo mode:
File Juicer - Extract images from PDF, PowerPoint, Word, Excel and other Files on Mac OS X
What this software does is strip every component out of whatever container format that you drop into it!...in this instance, the PDF container.
What the result was a folder with other subfolders containing html, jpeg, tiff files and such....some of which were actual alpha mask transparency channels from whatever page layout software...I think Adobe Page Maker!
This PDF was NEVER flattened by the designer on output to PDF!!!....NEVER!....just ticks me off!
If you don't know what *flattening layers* means, just google it....basically combining all those layers down in to one so it is a single image!.....The designer had the software that would do this, but the person that was printing had no knowledge of this issue!
Long story short...MFP's DO NOT flatten layers!!! (I knew that, but the customer didn't want to hear it...they had the song and dance of "oh it worked last time!")
I don't care (in my mind I thought!)...they need to know what they're dealing with and FIX IT THEMSELVES!!!...it's the software....NOT THE MFP!!!


PS--the customer was able to print the original layered PDF from Apple Preview, but the color was *off*...desaturated and muted (which I would guess to be a color space/gamut issue in how Adobe and Apple programs handle color differently....just goes to show it's the program, not the MFP! Apparently Apple Preview knows to flatten layers before it sends it to the MFP since it didn't take long to print at all!
Anyway...customer can't print PDF (...on an Apple Computer no less!!!)...I show up, look at the document size and notice that the PDF document size is almost 40 MB and for only 10 pages of letter size printing, that's a little bit steep on size!
Well I go and download a piece of software that runs on Apple called "File Juicer" to run in demo mode:
File Juicer - Extract images from PDF, PowerPoint, Word, Excel and other Files on Mac OS X
What this software does is strip every component out of whatever container format that you drop into it!...in this instance, the PDF container.
What the result was a folder with other subfolders containing html, jpeg, tiff files and such....some of which were actual alpha mask transparency channels from whatever page layout software...I think Adobe Page Maker!
This PDF was NEVER flattened by the designer on output to PDF!!!....NEVER!....just ticks me off!
If you don't know what *flattening layers* means, just google it....basically combining all those layers down in to one so it is a single image!.....The designer had the software that would do this, but the person that was printing had no knowledge of this issue!
Long story short...MFP's DO NOT flatten layers!!! (I knew that, but the customer didn't want to hear it...they had the song and dance of "oh it worked last time!")
I don't care (in my mind I thought!)...they need to know what they're dealing with and FIX IT THEMSELVES!!!...it's the software....NOT THE MFP!!!


PS--the customer was able to print the original layered PDF from Apple Preview, but the color was *off*...desaturated and muted (which I would guess to be a color space/gamut issue in how Adobe and Apple programs handle color differently....just goes to show it's the program, not the MFP! Apparently Apple Preview knows to flatten layers before it sends it to the MFP since it didn't take long to print at all!
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