Jams

[mbcruzin]

Re: Jams

Had a customer call on an MXM363N once complaining the ADF was Jamming. So of course I show up, and then proceed to run 10,20, and 30 pages through the ADF with out fail. I asked the customer can she show me what she is doing?

Now I have never seen someone be able to throw a package of papers into a doc feeder tray with such precision. Then hit the start button faster then the machine could register it had anything in the tray. The machine would copy off the glass (because that was default I guess), and a blank page would eject into the exit cavity. She preformed this next level speed skill over and over till I caught on as to what was happening.

Telling her to slow down didn't go over well. She looked at me demanding I speed the machine up to match her...........

[Thom]

Re: Jams

Had a customer complain about jamming, and the machine "growling" at him. He was hearing the pickup rollers try three times to grab a page and fail. The water damaged paper was under a full ream. I think they though they could save the paper and the weight would flatten it down. Wouldn't have been an issue were they not 20 miles one way.


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A few years ago I got a call on a Minolta DI350 that was jamming every page. Not printing anything and making a horrible noise. I drove the 45 minutes to the "dance studio" and was shown the copier. I proceeded to troubleshoot until I found 6 reams of unwrapped paper "stored" in the large capacity tray. I then told the nice lady that the paper unwrapping option had not been purchased for the machine and was no longer available so she'd have to do it manually!

[nottoosharp]

Re: Jams

Nice.


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[blackcat4866]

Re: Jams

A few years ago I got a call on a Minolta DI350 that was jamming every page. Not printing anything and making a horrible noise. I drove the 45 minutes to the "dance studio" and was shown the copier. I proceeded to troubleshoot until I found 6 reams of unwrapped paper "stored" in the large capacity tray. I then told the nice lady that the paper unwrapping option had not been purchased for the machine and was no longer available so she'd have to do it manually!

Mine was a Canon iR5000 ... otherwise the story is essentially the same. =^..^=

[fixthecopier]

Re: Jams

Yeah because we all know how much our customers love being told they're stupid. LOL


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Well, apparently I am not supposed to write it on the machines. At least that is what I was told.

[ZOOTECH]

Re: Jams

Well, apparently I am not supposed to write it on the machines. At least that is what I was told.

Not unless you know if it was a recruit, or First Sargent that made the 'LOL' user mistake.