Oh yeah, sure you can repair it yoursekf...

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  • rapidocument
    Multibrands Tech

    250+ Posts
    • Jul 2012
    • 381
    #1

    Oh yeah, sure you can repair it yoursekf...

    Got a call from a picky customer who bragged that he services his own equipment... well, not the type of customer I like to visit but,,,

    Long story short, he said that since having multiple jams at drum level he though the drum unit was "hardened" (it certainly was, it was a Canon iR-2018 with the toner waste reservoir completely filled up), so he is a smart guy, right?, so he sprayed WD-40 all over the drum to "soften it", the result was horrible copies and prints and the developer roller totally cacked up of a toner+oil plaque...(see pics).

    Hopefully next time he will think it twice before attempting something similar....
    20161118_161434.jpg20161118_161454.jpg
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    • Wild Bill
      Senior Tech

      500+ Posts
      • Jul 2005
      • 774
      #2
      Re: Oh yeah, sure you can repair it yoursekf...

      That wasn't so smart!
      Izzy

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 35064
          #3
          Re: Oh yeah, sure you can repair it yoursekf...

          Remember the old Fram Oil Filter commercial?

            Comment

            • Lagonda
              Service Manager

              Site Contributor
              1,000+ Posts
              • Aug 2008
              • 1650
              #4
              Re: Oh yeah, sure you can repair it yoursekf...

              I've just had one of those, they thought there was a mouse in the copier so they grabbed the first thing they could find to encourage it to move elsewhere. Unfortunately it was WD 40 they grabbed. RIP copier.
              At least 50% of IT is a solution looking for a problem.

                Comment

                • chriss914
                  #5
                  Re: Oh yeah, sure you can repair it yoursekf...

                  I have also found WD-40 or something similar sprayed in a Ricoh MPC 300. Someone probably thought it would work better after that.
                  The prints had big black lines which i found to be coming from the transfer belt. After opening the right door there was WD-40 all over the place.. managed to clean the transfer cleaning unit with alcohol. After doing that three times it looked much better

                  About mouses in copiers. A college found one looking out after he remowed the back cover. He had been chewing on some electrical wires..

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22702
                      #6
                      Re: Oh yeah, sure you can repair it yoursekf...

                      That was really helpful. Yes, I've seen a whole gearpack glued together by WD40, pulling drive errors. Sadly it was one of our own techs that did it. The good news is he got the opportunity to pay the labor and parts costs. Life is good. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • KenB
                          Geek Extraordinaire

                          2,500+ Posts
                          • Dec 2007
                          • 3946
                          #7
                          Re: Oh yeah, sure you can repair it yoursekf...

                          Not a WD40 story, but many moons ago, I had a customer do a very "thorough" job of cleaning the corona assemblies on a Canon NP L7.

                          So thorough, in fact, that he took them to a utility sink, and washed them with soap and water...then he put them back in the machine and turned it on.

                          Needless to say, a lightning storm immediately ensued, destroying half the copier.

                          The worst part...this genius was an electrical engineer.
                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                            Comment

                            • theengel
                              Service Manager

                              1,000+ Posts
                              • Nov 2011
                              • 1784
                              #8
                              Re: Oh yeah, sure you can repair it yoursekf...

                              I had one buy a can of that spray you use to clean electrical parts--boards etc. The guy at the electronics store told him to open his printer up and spray everywhere he could reach. That stuff actually dissolves certain plastics.

                                Comment

                                • KenB
                                  Geek Extraordinaire

                                  2,500+ Posts
                                  • Dec 2007
                                  • 3946
                                  #9
                                  Re: Oh yeah, sure you can repair it yoursekf...

                                  Originally posted by slimslob
                                  Remember the old Fram Oil Filter commercial?
                                  I think I remember seeing (at around the same time) an oil filter that was actually just a shell, and you would put a roll of toilet paper (I $hit you not), inside.

                                  It supposedly worked better than any other filter.

                                  Available only by mail, of course.
                                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                    Comment

                                    • slimslob
                                      Retired

                                      Site Contributor
                                      25,000+ Posts
                                      • May 2013
                                      • 35064
                                      #10
                                      Re: Oh yeah, sure you can repair it yoursekf...

                                      Originally posted by KenB
                                      I think I remember seeing (at around the same time) an oil filter that was actually just a shell, and you would put a roll of toilet paper (I $hit you not), inside.

                                      It supposedly worked better than any other filter.

                                      Available only by mail, of course.
                                      Yeah, I remember that. You only had to order it once. After that you just replaced the roll of toilet paper.

                                        Comment

                                        • gneebore
                                          Senior Tech

                                          500+ Posts
                                          • Feb 2010
                                          • 555
                                          #11
                                          Re: Oh yeah, sure you can repair it yoursekf...

                                          Originally posted by KenB
                                          Not a WD40 story, but many moons ago, I had a customer do a very "thorough" job of cleaning the corona assemblies on a Canon NP L7.

                                          So thorough, in fact, that he took them to a utility sink, and washed them with soap and water...then he put them back in the machine and turned it on.

                                          Needless to say, a lightning storm immediately ensued, destroying half the copier.

                                          The worst part...this genius was an electrical engineer.
                                          Same here not a WD-40 story. Many years ago when NP1020 Canons were current we had a customer who "hired" his daughter to work for the summer when she was home from college. We had one of the mentioned machines at a sub office as a rental. Well got the call that the machine had to be unplugged after it started smoking. I get there and yes the machine's normally off white covers were smoke colored. I also noticed a bottle of I think it was a bottle of Minolta liquid toner. Seems daughter decided to replace the toner herself and found a very old bottle of the stuff that should have been thrown away years before. She added the minolta "toner" to the canon toner sleeve, pushed it in and turned the sleeve like you are supposed to. Then closed the clamshell. And you guessed it the liquid toner ran all over the insides and down into the main charge/ separation assembly. Only things usable were the the pick up rollers and the exposure lamp. The best part was her explanation. "Well Toner is toner who cares who makes it" Daddy bought that rental.

                                          Been a few other times when some real "recycle everyting" types took the initiative and poured the waste toner from some mita/copystar machines back into the empty toner instead of throwing away perfectly good toner. And of course other budget minded people that buy the cheapest toner they can find and try to use that instead of the model specific toners. Like once when a purchasing department employee went to Staples and found some Sharp 7300 series toner on sale , because it had been discontinued. Bought all he could and then poured it into the empty toner bottle for a Sharp 2030. Then could not understand why the machine would not make good copies. And then showed me the "new toners" he had put in the machine after he was forced to pour them into the old bottles. Even more fun was he managed to figure out how to make a removable seal to slide the now refilled toner bottle into the newer sharp.

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