Noise

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  • fixthecopier
    ALIEN OVERLORD

    2,500+ Posts
    • Apr 2008
    • 4714

    Noise

    Another tech had a call a few days ago on a Xerox making a noise, and when she showed up the machine would not make the noise. She lubed a few things that she thought may be the issue. I went to follow up. The customer said it was still making the noise, but it wouldn't do it while I was there, so i didn't hear it. Can you tell me where the noise might be coming from?

    It kind of makes your brain twich. That was the senerio. My manager actually wanted me to call tech support and got mad when I laughed and refused to do it. Luckily, I found a fuser in my junk pile and took a shot. I haven't heard back since I put it in, so I take that as a good sign.

    Just wanted to share. Are managers that out of touch with reality?
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
  • jonhiker
    Senior Tech

    500+ Posts
    • Apr 2010
    • 661

    #2
    Re: Noise

    Yes, they are. Our 2 newest managers are not from the copier industry and would not know a fuser if it burned their......

    Comment

    • Cipher
      It's not easy being green

      1,000+ Posts
      • May 2006
      • 1309

      #3
      Re: Noise

      Intermittent noises are just the worst.

      Most people do have a half decent mobile phone these days.
      So I just ask the customer to record some footage next time it occurs so they can show me.

      A sort of 'help me, help you' scenario.

      Are managers that out of touch with reality?
      I think I better keep my mouth shut on that one lol.
      • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

      Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

      Comment

      • roho
        Senior Tech

        500+ Posts
        • Mar 2009
        • 844

        #4
        Re: Noise

        My manager had no experience servicing anything, his background was sales training and software. He has gotten better, but at the beginning it was sometimes hell. He would also insist we call tech support for completely obscure things that someone ona phone could not help you with. He seemed to think that every problem had a easy known solution. Once had a error code and the manual had nothing on it, neither did tech help. The signal acronyms listed for the code were not listed anywhere else in the manual, tech support had no idea what they were, and google had nothing either. Wound up cutting tie wraps and finally the device would not error out. He complained that I took way too long to fix this issue, and was actually quite upset, raising his voice at me in the office. I didn't handle it well, and we had a rocky year, but he seems to have developed some people skills and now has a better understanding of how things are.

        One time he sent a terse email to tech support over a nagging issue that they did not have a ready solution for, and received a email back addressing his attitude. Heard about it through the guys at tech support that I know. A bad manager can kill a good situation, for his techs, and customers, I know he was a reason some customers didn't renewe with us, he was abrasive with many of them at first as well. Two people left because of him and I was close.

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808

          #5
          Re: Noise

          Originally posted by fixthecopier
          Just wanted to share. Are managers that out of touch with reality?
          yes they are that out of touch... that's why they are managers and not Techs!

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22696

            #6
            Re: Noise

            Some managers are just way better at being managers than being techs. =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • JR2ALTA
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2010
              • 2017

              #7
              Re: Noise

              Originally posted by fixthecopier
              My manager actually wanted me to call tech support and got mad when I laughed and refused to do it.
              Calling tech support for a noise is brutally embarrassing.

              Almost as bad as when you call because the machine you just took apart has a new problem because of you.

              Either way I'll pass.

              Comment

              • fixthecopier
                ALIEN OVERLORD

                2,500+ Posts
                • Apr 2008
                • 4714

                #8
                Re: Noise

                Originally posted by JR2ALTA
                Calling tech support for a noise is brutally embarrassing.

                Almost as bad as when you call because the machine you just took apart has a new problem because of you.

                Either way I'll pass.


                Calling tech support and asking that question would be like me daring the guy to call me stupid.
                The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                Comment

                • Ratchet2501
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Mar 2017
                  • 206

                  #9
                  Re: Noise

                  Originally posted by fixthecopier
                  Calling tech support and asking that question would be like me daring the guy to call me stupid.

                  I'd call em up on speaker and let my boss hear their response. But, then again I don't care if I get fired, as long as I'm not disrespected.

                  Comment

                  • Coptech
                    worker drone

                    250+ Posts
                    • Dec 2009
                    • 460

                    #10
                    Re: Noise

                    Originally posted by Phil B.
                    yes they are that out of touch... that's why they are managers and not Techs!
                    I have a theory that a manager is more of a goal than an actual working position. It is a point at an elevated level that those below can "strive to be". "If I keep my nose clean and do a good job, someday I can be that highly paid person and do what he does for a living".

                    Comment

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