C.I.P.'s (Customer Induced Problems)

[Lagonda]

Re: C.I.P.'s (Customer Induced Problems)

"Well when the light came on that said we had to top the silicon oil up I couldn't find the bottle. Found some engine oil though!
"What do you mean it's not the same?

[NeoMatrix]

Re: C.I.P.'s (Customer Induced Problems)

"Well when the light came on that said we had to top the silicon oil up I couldn't find the bottle. Found some engine oil though!
"What do you mean it's not the same?

Was it Pennzoil racing lube, or Caltex CX3, I would have been annoyed too...

[Lagonda]

Re: C.I.P.'s (Customer Induced Problems)

Was it Pennzoil racing lube, or Caltex CX3, I would have been annoyed too...

Hypo 90 diff oil by the smell of it.

[fixthecopier]

Re: C.I.P.'s (Customer Induced Problems)

Having worked on Fort Bragg for 20 years, I have told most of these stories before, so I won't go into detail, but I will list some for some of the newer members...

Poured liquids in toner bottle
Poured ground charcoal in toner bottle.
Took contract machine to Afghanistan
Broke glass copying butt
ream of paper in tray with wrapper still on
Coat hanger stuck in gears
Bullet in ADF
Mountain Dew gumming up gears in finisher
Threw IU away and set toner bottle in its place
Using sorter trays as bookshelf
Filled toner bottles with other brands of toner...35 to 40 times
Kicked in bottom paper tray
Using preprinted paper in trays...don't understand why there iis 2 images
Abused machine to point that parts are hanging off...bypass tray drawers ect
Took finisher off and threw away
Never understood that spare toner is in cabinet under...would have as many as 4 bottles and be calling shop because tey are down with no toner.

I am sure there are more, just can't remember right now.

[blackcat4866]

Re: C.I.P.'s (Customer Induced Problems)

"Well when the light came on that said we had to top the silicon oil up I couldn't find the bottle. Found some engine oil though!
"What do you mean it's not the same?

Oh man! Smoking motor oil in the fuser! I'll bet that smelled nice! No risk of fire, but it would billow out clouds of smoke. =^..^=

[Copier Addict]

Re: C.I.P.'s (Customer Induced Problems)

Having worked on Fort Bragg for 20 years, I have told most of these stories before, so I won't go into detail, but I will list some for some of the newer members...

Poured liquids in toner bottle
Poured ground charcoal in toner bottle.
Took contract machine to Afghanistan
Broke glass copying butt
ream of paper in tray with wrapper still on
Coat hanger stuck in gears
Bullet in ADF
Mountain Dew gumming up gears in finisher
Threw IU away and set toner bottle in its place
Using sorter trays as bookshelf
Filled toner bottles with other brands of toner...35 to 40 times
Kicked in bottom paper tray
Using preprinted paper in trays...don't understand why there iis 2 images
Abused machine to point that parts are hanging off...bypass tray drawers ect
Took finisher off and threw away
Never understood that spare toner is in cabinet under...would have as many as 4 bottles and be calling shop because tey are down with no toner.

I am sure there are more, just can't remember right now.

How do you know it was Mountain Dew? Please tel me you didn't taste it! Lol

[allan]

Re: C.I.P.'s (Customer Induced Problems)

Having worked on Fort Bragg for 20 years, I have told most of these stories before, so I won't go into detail, but I will list some for some of the newer members...

Poured liquids in toner bottle
Poured ground charcoal in toner bottle.
Took contract machine to Afghanistan
Broke glass copying butt
ream of paper in tray with wrapper still on
Coat hanger stuck in gears
Bullet in ADF
Mountain Dew gumming up gears in finisher
Threw IU away and set toner bottle in its place
Using sorter trays as bookshelf
Filled toner bottles with other brands of toner...35 to 40 times
Kicked in bottom paper tray
Using preprinted paper in trays...don't understand why there iis 2 images
Abused machine to point that parts are hanging off...bypass tray drawers ect
Took finisher off and threw away
Never understood that spare toner is in cabinet under...would have as many as 4 bottles and be calling shop because tey are down with no toner.

I am sure there are more, just can't remember right now.

Lucky they have not been shot at...

[JDYAL]

Re: C.I.P.'s (Customer Induced Problems)

Having worked on Fort Bragg for 20 years, I have told most of these stories before, so I won't go into detail, but I will list some for some of the newer members...

Poured liquids in toner bottle
Poured ground charcoal in toner bottle.
Took contract machine to Afghanistan
Broke glass copying butt
ream of paper in tray with wrapper still on
Coat hanger stuck in gears
Bullet in ADF
Mountain Dew gumming up gears in finisher
Threw IU away and set toner bottle in its place
Using sorter trays as bookshelf
Filled toner bottles with other brands of toner...35 to 40 times
Kicked in bottom paper tray
Using preprinted paper in trays...don't understand why there iis 2 images
Abused machine to point that parts are hanging off...bypass tray drawers ect
Took finisher off and threw away
Never understood that spare toner is in cabinet under...would have as many as 4 bottles and be calling shop because tey are down with no toner.

I am sure there are more, just can't remember right now.

I was at Bragg for 3 years so let me guess who did most of these things....either 3rd group SF or the Delta guys. Haahahahaha toooo funny

[guitar9199]

Re: C.I.P.'s (Customer Induced Problems)

Also experienced THIS little "Gem" of a service call for jamming on a Canon iR5050.... (Photo for reference only)

[NeoMatrix]

Re: C.I.P.'s (Customer Induced Problems)

I was at Bragg for 3 years so let me guess who did most of these things....either 3rd group SF or the Delta guys. Haahahahaha toooo funny

.... and they're defending the nation.

Makes for a good recycle copier disposal service. Drop all old copiers down to the local military gun range for target practice.
Allow all their frustration,targeting and disposal skills to come into good service all at the same time.

I know of one or two customers who would pay money to video their copiers being blown to bits; and have soul soothing satisfaction of sending the video back to the manufacture.

[xring1958]

Re: C.I.P.'s (Customer Induced Problems)

Much Like an earlier post I had a Sharp SF-820 only a month old. Customer ran out of toner and poured a bottle of Savin liquid toner they had left over from their old machine. They were upset that their warranty nor their service contract covered the issue.. I loved how it mixed with the developer.

[gneebore]

Re: C.I.P.'s (Customer Induced Problems)

Much Like an earlier post I had a Sharp SF-820 only a month old. Customer ran out of toner and poured a bottle of Savin liquid toner they had left over from their old machine. They were upset that their warranty nor their service contract covered the issue.. I loved how it mixed with the developer.

After reading this and the others about liquid toner being used in the wrong machine I am now aware I was not the only one to run into this sort of lunacy. You just have to wonder what they were using for brains when they poured a liquid into an obviously powder using COPIER CONTAINER.

[gneebore]

Re: C.I.P.'s (Customer Induced Problems)

haaa, I was shown a bin full of rejects because of a typo !!!! darn machine

Not a copier story but a very common complaint after electronic typewriters became more common place. Had quite a few mentally challenged customers ask why I could not install a spell check unit in their IBM selectrics because the IBm wheelwriter had a spell check feature.

[blackcat4866]

Re: C.I.P.'s (Customer Induced Problems)

Had a customer recently moved from one desk to another and is having an SPC320. The customer called up for support saying after moving, print does not happen. Customer wants tech ASAP 'cause he needs to print something. Only to find out the he connected the USB cable to the network interface.

Yeah, I had a Lexmark once that wouldn't print. The enduser had moved the machine from another location recently. I started by following the USB cable from the PC under the desk until it dead ended behind a file cabinet. Then I followed the USB cable from the printer around the desk, behind said file cabinet, back to the printer, and into the other USB port on the same printer. And there was no print driver loaded.

I'm just speculating here ... but my enduser may not have her networking certificate yet. =^..^=