Rant! Answer the @&#$ phone

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  • jmaister
    certified scrub

    Site Contributor
    500+ Posts
    • Aug 2010
    • 755
    #1

    Rant! Answer the @&#$ phone

    Must be just me, when somebody call for service support, leave the direct line. Don't put me through the convoluted PBX voice service.

    Crikey! Dumbasses

    "computers not printing, some of them"
    me: how is it my problem
    Me: ok I will call
    Pbx: press 1 if you are bored
    Me: annoyance meter building
    Pbx: press 2 to not talk to anyone
    Me: learnt phone throwing technique
    Pbx: press 3...voice mail
    Me: ahhhhhhhhhhhhhh!
    Idling colour developers are not healthy developers.
    Tags: answer, direct, line, put, service
    • qbert69
      Service Manager

      1,000+ Posts
      • Mar 2013
      • 1152
      #2
      Re: Rant! Answer the @&#$ phone

      Originally posted by jmaister
      Must be just me, when somebody call for service support, leave the direct line. Don't put me through the convoluted PBX voice service.

      Crikey! Dumbasses

      "computers not printing, some of them"
      me: how is it my problem
      Me: ok I will call
      Pbx: press 1 if you are bored
      Me: annoyance meter building
      Pbx: press 2 to not talk to anyone
      Me: learnt phone throwing technique
      Pbx: press 3...voice mail
      Me: ahhhhhhhhhhhhhh!
      Many systems if you repeatedly press zero "0" you'll get rolled over to a human operator!!![emoji15]

      Sent from my SM-N950U1 using Tapatalk
      REACH FOR THE STARS!!!
      Konica Minolta Planetariums!
      https://www.konicaminolta.com/planet...gma/index.html

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635
          #3
          Re: Rant! Answer the @&#$ phone

          Originally posted by jmaister
          Must be just me, when somebody call for service support, leave the direct line. Don't put me through the convoluted PBX voice service.

          Crikey! Dumbasses

          "computers not printing, some of them"
          me: how is it my problem
          Me: ok I will call
          Pbx: press 1 if you are bored
          Me: annoyance meter building
          Pbx: press 2 to not talk to anyone
          Me: learnt phone throwing technique
          Pbx: press 3...voice mail
          Me: ahhhhhhhhhhhhhh!
          You write it so funny... I can't stand
          Congrats! You just have made out of your frustration someone to actually laugh.
          Please forgive me
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • jmaister
              certified scrub

              Site Contributor
              500+ Posts
              • Aug 2010
              • 755
              #4
              Re: Rant! Answer the @&#$ phone

              Originally posted by qbert69
              Many systems if you repeatedly press zero "0" you'll get rolled over to a human operator!!![emoji15]

              Sent from my SM-N950U1 using Tapatalk
              continuing the previous scenario

              Me: thinking to press zero, should I press zero?
              phone: please dont hurt me
              me: i'm going to talk to a operator, I must
              phone: your contract is up in october, you still need me, phones are expensive these days, dont break me.
              me: I AM GOING TO HIT ZERO
              phone: ......ring......ring.......
              pbx: ..please leave a msg

              Me: phone throwing technique level up!
              Idling colour developers are not healthy developers.

                Comment

                • qbert69
                  Service Manager

                  1,000+ Posts
                  • Mar 2013
                  • 1152
                  #5
                  Re: Rant! Answer the @&#$ phone

                  Originally posted by jmaister
                  continuing the previous scenario

                  Me: thinking to press zero, should I press zero?
                  phone: please dont hurt me
                  me: i'm going to talk to a operator, I must
                  phone: your contract is up in october, you still need me, phones are expensive these days, dont break me.
                  me: I AM GOING TO HIT ZERO
                  phone: ......ring......ring.......
                  pbx: ..please leave a msg

                  Me: phone throwing technique level up!
                  EPIC LOL!!![emoji23][emoji38][emoji1787]

                  Sent from my SM-N950U1 using Tapatalk
                  REACH FOR THE STARS!!!
                  Konica Minolta Planetariums!
                  https://www.konicaminolta.com/planet...gma/index.html

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22703
                      #6
                      Re: Rant! Answer the @&#$ phone

                      I recently have a customer that filters his calls (won't answer my calls). so naturally I don't go there. But he does have time to email the office 10 times a day asking when I'll get there. Each time he doesn't answer he slides back down to the bottom of my priority list. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • rspicer
                          Technician

                          Site Contributor
                          50+ Posts
                          • Oct 2015
                          • 97
                          #7
                          Re: Rant! Answer the @&#$ phone

                          We have certain customers... I won't name names.
                          There is a jam that they can't find, because they won't look at the pictures on the control panel, telling them where the jam is.
                          They call our service department to say we need to go over right away and fix it.
                          A tech sees the call come up and tries to call the customer (within 5 - 10 minutes of the customer's call).
                          "Sorry, we are closed, leave a message".

                            Comment

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