Seriously, what is going to be done about fusers!? ALL BRANDS

[SalesServiceGuy]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

When calculating the cost per page for the SharpMarks I would set the yield at 110K, not 150K.

We have replaced 25 of the C4150,XC4140,XC4150 fusers as a PM item with the average yield of 200,734

We have replaced 48 of them for a fuser error with an average life of 61,541. It would be great if we could buy the thermistors and fix them but we can't.

Keep the fusers that have gone to PM and pull the complete wiring harness out of them. If you get a fuser that goes into code and has very few pages on it you can swap the harness. These fusers are a quick swap, two thumb screws.

I would like to drill more into your statistics.

"We have replaced 25 of the C4150,XC4140,XC4150 fusers as a PM item with the average yield of 200,734"

Are you saying that amongst 25x C4140/C4150/XC4150 fusers you average 200,734 prints before the fuser needs to be replaced. Does not these fusers "Code Out" at their factory spec of 150,000?

Toshiba offers very similar Toshmarks to the above mentioned Sharpmarks. I recalculated all of my breakeven cpc costs at 75% of whatever yield Lexmark says.

[mloudy]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

I would like to drill more into your statistics.

"We have replaced 25 of the C4150,XC4140,XC4150 fusers as a PM item with the average yield of 200,734"

Are you saying that amongst 25x C4140/C4150/XC4150 fusers you average 200,734 prints before the fuser needs to be replaced. Does not these fusers "Code Out" at their factory spec of 150,000?

Toshiba offers very similar Toshmarks to the above mentioned Sharpmarks. I recalculated all of my breakeven cpc costs at 75% of whatever yield Lexmark says.

The fuser on these can be reset right from the control panel and in certain situations we do after inspection of the fuser. We have an account with a mixture of 48 of the C4150/XC4140. Some of these run 10K-28K per month. If the fuser doesn't throw an error at some point we have seen these 150K fusers go 300K. Others will error out at 10K, these are the ones we rob the wiring harnesses from.

Lexmark now includes a free fuser PM kit with this series machine so there was likely some big dealers putting some pressure on.

[tsbservice]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

I think you need to differentiate this discussion between A3 and A4 fusers.

Most A3 fusers rarely have a problem. The A3 fuser design have the benefit of generations of fusers before it to get the design reliable and long life.

A4 fusers march to different orders. The primary one being low cost and a user replaceable design. It has been the history of A4 product design that if it breaks, do not try and fix it, just replace it.

There is a reason why A4 product cost less. The business model is to sell the mainframe at low costs and make your profits on accessories, software, parts and supplies.

Unfortunately, many salespeople and customers make their sales/purchase decisions based on price.

A used A4 product does not have nearly the value amongst used equipment brokers as does a A3.

To many who herald the A4 revolution sweeping away fleets of supposedly over-spec-ed and oversold A3 product, they rarely focus on the parts aspect.

A3 product will remain in the market for a long time.

Very meaningful post. Very very rare sales guy understands technology that deep. There are some unicorns still alive I guess.

[SalesServiceGuy]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

Very meaningful post. Very very rare sales guy understands technology that deep. There are some unicorns still alive I guess.

... also most A3 manufacturers allow you to order individual parts for their fusers enabling you to rebuild the same.

... most A4 manufacturers, who come from the printer world, have the universal solution of replacing an entire unit to resolve any problems.

So, it is obvious, if you are stressed out about A4 fusers, sell A3.

[BillyCarpenter]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

... also most A3 manufacturers allow you to order individual parts for their fusers enabling you to rebuild the same.

... most A4 manufacturers, who come from the printer world, have the universal solution of replacing an entire unit to resolve any problems.

So, it is obvious, if you are stressed out about A4 fusers, sell A3.

I never sell A4 when I can sell A3. However, sometimes footprint becomes an issue and I have no choice.

[SalesServiceGuy]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

The fuser on these can be reset right from the control panel and in certain situations we do after inspection of the fuser. We have an account with a mixture of 48 of the C4150/XC4140. Some of these run 10K-28K per month. If the fuser doesn't throw an error at some point we have seen these 150K fusers go 300K. Others will error out at 10K, these are the ones we rob the wiring harnesses from.

Lexmark now includes a free fuser PM kit with this series machine so there was likely some big dealers putting some pressure on.

Could you please detail the procedure on how to reset the Lexmark fuser from the control panel?

Unfortunately, far too many of my Lexmark fusers are dying at 10-60k.

Does that Lexmark C4140/C4150 fuser PM kit have a part #?

Thanks!

[SalesServiceGuy]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

Could you please detail the procedure on how to reset the Lexmark fuser from the control panel?

Unfortunately, far too many of my Lexmark fusers are dying at 10-60k.

Does that Lexmark C4140/C4150 fuser PM kit have a part #?

Thanks!

Is this the PM kit you are referring to?

Lexmark XC4140 Fuser Maintenance Kit (Genuine) - Genuine Lexmark Kit
Kit Includes:
Fuser Unit / 110-120Volt [41X0252]
Pickup Roller Assembly [41X0956]
Separation Block [41X0374]

If so, it appears that Lexmark does not attempt to fix the problem, they just give you a couple of free kits to shut you up.

[mloudy]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

Could you please detail the procedure on how to reset the Lexmark fuser from the control panel?

Unfortunately, far too many of my Lexmark fusers are dying at 10-60k.

Does that Lexmark C4140/C4150 fuser PM kit have a part #?

Thanks!

From the home screen, touch Settings > Device > Maintenance > Configuration menu > Supply usage andcounters. Select Fuser Reset
The ITM can also be reset here.

The Fuser PM Kit you listed is the one that is included as of Oct. 2020. Free ITM, Black & Color Image units are also included. About $500 worth of stuff. It is to be claimed under warranty when it is needed. It doesn't just ship with the machines. This did shut me up a little bit

[qbert69]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

I remember when the first fixing films came out on the HP LJ4000. Some lasted 120K images. Some less, if you ran envelopes or used refurbished fusers (I concluded that the rebuilders were a bit stingy with the fixing film grease). I would add grease before installing which was inconvenient, but helped.

I think where the manufacturers went wrong, is that they took a fuser that worked fine at 20cpm, then pushed it up to 40-50cpm.

You know what I'd like to see? A 16oz aluminum teflon coated heat roller with a halogen lamp inside ... maybe 2 or 3 lamps. =^..^=

Screw Teflon...why not Ceramic non-stick???[emoji848]

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