Seriously, what is going to be done about fusers!? ALL BRANDS

[JR2ALTA]

OK I get it. These over-engineered fusers are more energy efficient. Maybe they heat up faster.

But for the last 5+ years they have been the single largest point of failure in our machines. Codes, belt meandering, broken gears, seized bearings, noises, noises, noises! They are expensive as shit, get back-ordered, many do not even have a parts list available.

Not even HP printers (im looking at your m477) can make a fuser that lasts a year.

Something needs to be done as an industry to get this figured out. My guess is the belts need to go!

[blackcat4866]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

I remember when the first fixing films came out on the HP LJ4000. Some lasted 120K images. Some less, if you ran envelopes or used refurbished fusers (I concluded that the rebuilders were a bit stingy with the fixing film grease). I would add grease before installing which was inconvenient, but helped.

I think where the manufacturers went wrong, is that they took a fuser that worked fine at 20cpm, then pushed it up to 40-50cpm.

You know what I'd like to see? A 16oz aluminum teflon coated heat roller with a halogen lamp inside ... maybe 2 or 3 lamps. =^..^=

[bsm2]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

Most printers fuser would last for long time aa there only heated when needed. Copiers come set with energy saving that usally on setup the Tech defeats the settings changes to 1 hour or two hours cooking the rollers.

Parts aren't made to last a longtime anymore and manufactures bet your not going to put in a warranty claim and buy a new fuser.

You can try to use the the lowest energy setting that will work for your customer that can extend the fuser life.

[JLSam]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

I AGREE!

Ugh I miss the simplicity of the Sharp MX-M503N fusers... Beautiful design, simple, reliable, and lasts tens of thousands past it's life cycle.

Rebuild kits were easy, and costs were low.



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[SalesServiceGuy]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

Lexmark A4 fusers have been failing for me well before factory schedule. They are tedious to make a warranty claim on and are expensive to purchase new.

Definitely the weakest part of the product line and a concern when the product is under a parts included service contract.

On some popular B/W models, you have to take the whole copier apart in a time consuming and complicated procedure to replace the fuser.

[JLSam]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

Lexmark A4 fusers have been failing for me well before factory schedule. They are tedious to make a warranty claim on and are expensive to purchase new.

Definitely the weakest part of the product line and a concern when the product is under a parts included service contract.

On some popular B/W models, you have to take the whole copier apart in a time consuming and complicated procedure to replace the fuser.

Don't tell me that! [emoji24]

We're about start to sell the new Lexmark rebranded Sharps!

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[SalesServiceGuy]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

Don't tell me that! [emoji24]

We're about start to sell the new Lexmark rebranded Sharps!

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I do not know the Sharp model#s but to replace the fuser on a Lexmark XM3250 is way, way harder than it should be.

The fusers on a Lexmark C4140/C4150 Sharp C507F often fail early, cost $550-$600 Canadian and you likely have no warranty claim against Lexmark.

At the end of a lease, to buy a used Lexmark could be sketchy, as the parts and toner costs, to put it back out again could be more than to buy new.

[JLSam]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

I do not know the Sharp model#s but to replace the fuser on a Lexmark XM3250 is way, way harder than it should be.

The fusers on a Lexmark C4140/C4150 Sharp C507F often fail early, cost $550-$600 Canadian and you likely have no warranty claim against Lexmark.

At the end of a lease, to buy a used Lexmark could be sketchy, as the parts and toner costs, to put it back out again could be more than to buy new.

Chingada madre, we were actually excited to sell rebranded Lexmarks.

The thing is, we have A LOT of pharma clients and those old Lexmarks are tanks. Just a maintenance kit with rollers and that's it.

I hope sharp has the same warranty, although we deal with OES rather than Sharp Corp.

This is why I like Brother, when their fusers fail, we just create a ticket and boom, new fuser arrives.
Xerox is similar too.
HP is pretty good with warranties, although only for like a month.

Sigh...

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[Hansoon]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

You know what I'd like to see? A 16oz aluminum teflon coated heat roller with a halogen lamp inside ... maybe 2 or 3 lamps. =^..^=

YES!!!

Hans

[emujo2]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

YES..The vendors proclaim this as a + for the cusotmer, less down time for repairs, but when a $800 fuser rated for 1.2 million is shot after 250K, that is unacceptble. I would be OK if you could order the 2$ claw instead of the entire fuser. At least some of the bigger KM products have the oil/cleaning rollers as a repair kit. It's the same with drums, developers and x fer belts..Nothing is repairable and if these items don't run to their life span you can never make a dime in service profit..Next hot topic..One rates..E

[copier tech]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

OK I get it. These over-engineered fusers are more energy efficient. Maybe they heat up faster.

But for the last 5+ years they have been the single largest point of failure in our machines. Codes, belt meandering, broken gears, seized bearings, noises, noises, noises! They are expensive as shit, get back-ordered, many do not even have a parts list available.

Not even HP printers (im looking at your m477) can make a fuser that lasts a year.

Something needs to be done as an industry to get this figured out. My guess is the belts need to go!

What manufacturer are you guys referring too?

I would have to disagree with you on this, most if not all fusers I see go way over life, especially Konica Minolta & Ricoh.

The only time I need to replace a fuser that has not reached life is my clients damage them.

[mloudy]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

Chingada madre, we were actually excited to sell rebranded Lexmarks.

The thing is, we have A LOT of pharma clients and those old Lexmarks are tanks. Just a maintenance kit with rollers and that's it.

I hope sharp has the same warranty, although we deal with OES rather than Sharp Corp.

This is why I like Brother, when their fusers fail, we just create a ticket and boom, new fuser arrives.
Xerox is similar too.
HP is pretty good with warranties, although only for like a month.

Sigh...

When calculating the cost per page for the SharpMarks I would set the yield at 110K, not 150K.

We have replaced 25 of the C4150,XC4140,XC4150 fusers as a PM item with the average yield of 200,734

We have replaced 48 of them for a fuser error with an average life of 61,541. It would be great if we could buy the thermistors and fix them but we can't.

Keep the fusers that have gone to PM and pull the complete wiring harness out of them. If you get a fuser that goes into code and has very few pages on it you can swap the harness. These fusers are a quick swap, two thumb screws.

[mikadonovan]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

You know what I'd like to see? A 16oz aluminum teflon coated heat roller with a halogen lamp inside ... maybe 2 or 3 lamps. =^..^=

Yeh, like the old MPC 300/400's. Heavy duty rollers and they last 2 or 3 times the rated lifespan.

[copier tech]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

Yeh, like the old MPC 300/400's. Heavy duty rollers and they last 2 or 3 times the rated lifespan.

Yup, I also fit the SPC printer version fuser these are a lot cheaper than the correct MPC version.

[SalesServiceGuy]

Re: Seriously, what is going to be done about fusers!? ALL BRANDS

I think you need to differentiate this discussion between A3 and A4 fusers.

Most A3 fusers rarely have a problem. The A3 fuser design have the benefit of generations of fusers before it to get the design reliable and long life.

A4 fusers march to different orders. The primary one being low cost and a user replaceable design. It has been the history of A4 product design that if it breaks, do not try and fix it, just replace it.

There is a reason why A4 product cost less. The business model is to sell the mainframe at low costs and make your profits on accessories, software, parts and supplies.

Unfortunately, many salespeople and customers make their sales/purchase decisions based on price.

A used A4 product does not have nearly the value amongst used equipment brokers as does a A3.

To many who herald the A4 revolution sweeping away fleets of supposedly over-spec-ed and oversold A3 product, they rarely focus on the parts aspect.

A3 product will remain in the market for a long time.