I need to vent a little

[Phil B.]

Re: I need to vent a little

Do you remember the Canon faxes with the square rollers? When the rubber wore through it would drop into the CCD optics causing a line. As they got older you could see the cracks, and know that just touching them would make them crumble. =^..^=

They were POS's

Sent from my SM-G960U using Tapatalk

[KenB]

Re: I need to vent a little

Do you remember the Canon faxes with the square rollers? When the rubber wore through it would drop into the CCD optics causing a line. As they got older you could see the cracks, and know that just touching them would make them crumble. =^..^=

[BillyCarpenter]

Re: I need to vent a little


True. I find that the older I get the less patience I have with customers. With that said, I'll give them a couple of freebies but I make sure I put it in the service history and try to educate the customer so nothing stupid like this happens again. After the 2nd freebie, I tell them that they will be charged next time if it's determined the fault lies with them. At some point, I have to draw a line in the sand.

[Phil B.]

Re: I need to vent a little

True. I find that the older I get the less patience I have with customers. With that said, I'll give them a couple of freebies but I make sure I put it in the service history and try to educate the customer so nothing stupid like this happens again. After the 2nd freebie, I tell them that they will be charged next time if it's determined the fault lies with them. At some point, I have to draw a line in the sand.

I have pre-printed check list form that includes:

Setup @ shop includes: test sheet.. config settings .. test fax w/ results

Instruction/Teaching basic use...advanced ... inputting info.. Q&A session to clear up problems..printing reports.. destinations.. test w/ new config pages.. test w/ image
I would test each user w/ different problems ..Q's rate the user .. then have them sign the page and check boxes .

ie:
did the instructor provide answers to all Q's to your satisfaction?
NO? please explain

are you comfortable with operating this _______ without much aid? *the blank was the model#
NO? did you ask for more instruction?
NO? please explain:

are you happy with the new machine?
NO? what features do you need to be added? Please Explain

Mind you I know I have missed some topics but y'all get the gist. You would have to adapt the form to fit your business.

I also had one for service only calls, with bulk mailing rates it was a pre-stamped return type evaluation 3x8 cardstock mailer.

[Bix]

Re: I need to vent a little

I was thinking of doing tutorial videos for this nonsense calling. Maybe with videos, they understand what they need to do.

[tsbservice]

Re: I need to vent a little

I was thinking of doing tutorial videos for this nonsense calling. Maybe with videos, they understand what they need to do.

No way for most of my customers.
1. Too lazy
2. Too stupid
3. 1+2

[rickncs]

Re: I need to vent a little

Billing for the call will fix this usually.

[gneebore]

Re: I need to vent a little

I was thinking of doing tutorial videos for this nonsense calling. Maybe with videos, they understand what they need to do.

Probably not a very good idea. Too many times there were repeat calls on copiers for the simple "waste toner full" calls. Or even one person in the office replaces toner and puts empty toner bottle/cartridge back into the box and back on the shelf. And the next person to replace the toner puts an empty cartridge back into the machines. Yes even the early Canon cartridges that had a seal that had to be removed on the new toners. And the really good ones are the people that replaced paper in the copier and did not remove it from the wrapper. Then put in a service call because the machine is jamming. And going all the way back to the old manual typewriter days the service calls because the red ribbon does not print when I tell it too . You get there and find they have a single color black ribbon in the machine, and it is a repeat call for the same problem.

[Bix]

Re: I need to vent a little

KM have did this: Home