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Re: Venting...
Just recently had an enduser that called every three weeks to clean the slit the glass while it was under service agreement. If I called about them possibly cleaning it: " ... I don't have time for that ... ". Now that it's $140 per hour, they seem to have the time now... and were even thankful. I nearly dropped the phone when I got a Thank You. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Venting...
I haven't had any like that but have had those who like to take their frustration out on the the gal at our office who answers the phone. As an example many years g=had a doctors office with an SCM 55. They called about 9:30 that they are having a problem and want to know how soon I could be there. They were told that I had left about 8:30 to go to Porterville, an hours drive away, and had 4 customers to go to there. As a result in might be late afternoon before I would be back. The customer called every half hour to see if I was on my way back.Comment
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Re: Venting...
Consider yourself lucky. Over the years I've run into some real jerks. Doctors are at the top of that list closely followed by attorneys. Not all, but some doctors have a God-complex. I've seen them bring nurses to tears, so you know that they're not worried about offending a copier tech. I was once called out on a service call for a fax and when I arrived, I discovered that the doctor had grown frustrated and slammed the machine on the floor. Needless to say that it was DOA.
I have a problem customer on my hands now. It's the same one that keeps calling me out to clean the slit glass. Like in blackcat's scenario, they are too busy to mess with it. This lady is the corporate manager in charge of several locations. The only location that's giving me problems is the headquarters where she's located. The problems have run the spectrum from cheap paper, dirty slit glass and operator error in general. And to boot, they only want a tech working on their machine at lunch time when they're less busy.
I've already had a talk with this lady but she's not reading the tea leaves. The next conversation that I have with her will be to lay down the law and inform her that she will be charged for operator error moving foward.
There comes a point to where I draw a line in the sand. At some point these service contracts become unprofitable when a tech has to constantly be on-site.Adversity temporarily visits a strong man but stays with the weak for a lifetime.Comment
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Re: Venting...
Many years ago when non brandX plain paper copiers were first coming into use there was a Royal dealer in Los Angeles who was having constant problems with a Key Operator at a large company on a RBC1. Royal sent their regional rep to help. He went to the customer with the local tech and spent a couple of hours there. Afterwards he asked her to dinner and later took her to his hotel room. Now I don't know if she finally got her itch scratched or if she was afraid that Royal might send him out again, but she no longer a problem.Comment
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Re: Venting...
67 now and haven't seen a copier for almost 18 months...........bliss!
At least 50% of IT is a solution looking for a problem.Comment
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I've proved mathematics wrong. 1 + 1 doesn't always equal 2.........
Especially when it comes to sex
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