The posts we love the most

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  • Samanator
    Service Manager

    Site Contributor
    VIP Subscriber
    500+ Posts
    • Sep 2017
    • 571
    #1

    The posts we love the most

    I think this forum is really great. To me the amount of information that is passed around just to help one another is awesome.

    This must be the only forum that is doing this sort support because I cannot seem to any others anymore (haven't really looked because I'm busy trying to make a living).

    What really makes me chuckle, is when someone goes to the trouble of signing up and ask a question without leaving important information like the model number or a picture of the problem image.

    I'm just waiting for the day someone posts "Sup. This machine don't work"

    OK.

    Rant over.
    Tags: information, leaving, question
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7911
      #2
      Re: The posts we love the most

      I see no rant this is reallity.
      Long live CTN !
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Gift
          Service Manager

          1,000+ Posts
          • Mar 2011
          • 2444
          #3
          Re: The posts we love the most

          Originally posted by Samanator
          I think this forum is really great. To me the amount of information that is passed around just to help one another is awesome.

          This must be the only forum that is doing this sort support because I cannot seem to any others anymore (haven't really looked because I'm busy trying to make a living).

          What really makes me chuckle, is when someone goes to the trouble of signing up and ask a question without leaving important information like the model number or a picture of the problem image.

          I'm just waiting for the day someone posts "Sup. This machine don't work"

          OK.

          Rant over.
          Kind of a "end users disguised as techs^^" best of

          Not much of a difference compared to customers calling in a "broken" MFP - some even refuses to answer some check back questions. Not great to prep yourself to fix something. Seems some folks like to see their techs multiple times^^ impossible, proper work preparation.

            Comment

            • BillyCarpenter
              Field Supervisor

              Site Contributor
              VIP Subscriber
              10,000+ Posts
              • Aug 2020
              • 16308
              #4
              Re: The posts we love the most

              If I had to pay someone for the knowledge that I've gained on this site, it would be a large sum of money. Love this place and the members. There are many kind people on here.
              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 36833
                  #5
                  Re: The posts we love the most

                  Originally posted by Gift
                  Kind of a "end users disguised as techs^^" best of

                  Not much of a difference compared to customers calling in a "broken" MFP - some even refuses to answer some check back questions. Not great to prep yourself to fix something. Seems some folks like to see their techs multiple times^^ impossible, proper work preparation.
                  Then there are the customers, like hospitals, that are located an hour drive or more from your shop that have 20+ machine at their location and call in with 1 problem machine. When you get there you find out it is 4 or 5 machines down.

                    Comment

                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22798
                      #6
                      Re: The posts we love the most

                      Originally posted by slimslob
                      Then there are the customers, like hospitals, that are located an hour drive or more from your shop that have 20+ machine at their location and call in with 1 problem machine. When you get there you find out it is 4 or 5 machines down.
                      Can anyone say hospitals/Gov't Offices?

                      Sent from my SM-G960U using Tapatalk

                        Comment

                        • KenB
                          Geek Extraordinaire

                          2,500+ Posts
                          • Dec 2007
                          • 3945
                          #7
                          Re: The posts we love the most

                          Originally posted by slimslob
                          Then there are the customers, like hospitals, that are located an hour drive or more from your shop that have 20+ machine at their location and call in with 1 problem machine. When you get there you find out it is 4 or 5 machines down.
                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                            Comment

                            • Gift
                              Service Manager

                              1,000+ Posts
                              • Mar 2011
                              • 2444
                              #8
                              Re: The posts we love the most

                              Originally posted by slimslob
                              Then there are the customers, like hospitals, that are located an hour drive or more from your shop that have 20+ machine at their location and call in with 1 problem machine. When you get there you find out it is 4 or 5 machines down.
                              Yeah you shouldn't visit those without a camouflage suit and work quietly under the radar otherwise you become a person of interest

                              That's also the kind of customer your disposition department should know about that you can write off the assigned tech for that day^^

                                Comment

                                • Vincent128
                                  Trusted Tech

                                  Site Contributor
                                  250+ Posts
                                  • Sep 2015
                                  • 342
                                  #9
                                  Re: The posts we love the most

                                  One of the wonderful things about these cloud machines...I can look up a but-ton of info before going onsite and can check all the machines at the customer location before as well...Probably one of the best things copier engineers have done for us...all the other things they have done ...not so much.

                                    Comment

                                    • danceswrabbit
                                      Technician

                                      50+ Posts
                                      • Dec 2013
                                      • 65
                                      #10
                                      Re: The posts we love the most

                                      Oh yes the "while you are here" call.

                                        Comment

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