30 Service Calls ?

[blackcat4866]

Re: 30 Service Calls ?

... Techs can verbally and in person relate copier problems and show me samples if needed. Scheduling installs rarley gets screwed up because everyone can be in the conversation and see the schedule on what we call The Matrix. It is a big display hanging between the service and sales office that refreshes constantly. The lift truck never gets double booked. It can also be viewed at any PC. I can train techs in person as they have time. There is ALWAYS something to do here.

We don't have people dedicated to shipping, receiving, warehouse, set ups, installs etc... Techs are in and out throughout the day and can assist me with these things.

Nice!I haven't worked in an environment like that in 2 decades. =^..^=

[onlyinnewfoundland]

Re: 30 Service Calls ?

Techs restock their own inventory. They have full access to parts and supplies. I have seen other dealerships where all that stuff is locked inside chain link fenced areas. I know our way doesn't work at large dealerships because you could have dishonest techs swipping all sorts of stuff.

There is good things and not so good things about techs coming into work every morning but the good far outweigh any negative. There is a vast amount of knowledge shared between our techs, IT Tech, me and sales reps every day that could never happen with only coming in for meetings a few times a month. Girls have conversations with the techs and line up all kinds of things. Techs do the bulk of the toner deliveries as they do calls. I have conversations all day long that I can't imaging trying to accomplish not being face to face.

I know when employees start the day and never have to wonder what time they are leaving the house in the morning or finishing the day with calls still open. True I could watch the gps every morning but my day starts prior to 7am and I and up and moving about the building, making coffee, filling the dogs food bowl. Very important stuff. Techs can verbally and in person relate copier problems and show me samples if needed. Scheduling installs rarley gets screwed up because everyone can be in the conversation and see the schedule on what we call The Matrix. It is a big display hanging between the service and sales office that refreshes constantly. The lift truck never gets double booked. It can also be viewed at any PC. I can train techs in person as they have time. There is ALWAYS something to do here.

We don't have people dedicated to shipping, receiving, warehouse, set ups, installs etc... Techs are in and out throughout the day and can assist me with these things.

This is how our dealership works....or is supposed to work.

It's a team effort, but it's mostly a couple of people doing 75% of the work + legwork to get the other crew across the finish line.

I sometimes wish we had tighter tech management on who did what calls and who went where.

[BillyCarpenter]

Re: 30 Service Calls ?

This is how our dealership works....or is supposed to work.



I sometimes wish we had tighter tech management on who did what calls and who went where.

You company doesn't keep a service history on all machines? That's easily solvable with the right software.

[onlyinnewfoundland]

Re: 30 Service Calls ?

You company doesn't keep a service history on all machines? That's easily solvable with the right software.

Sorry I guess I wasn't paying attention when I wrote that

What I am getting at really is that there aren't enough guys with enough real official training on stuff so they cannot call for support. Some of us become the support line - which is great and all expect when we're trying to deal with our own shit and have the phone up to our ears.

If I didn't have to chat on the phone to people, I'd have an extra 2-3 hours of my day freed up.

We use e-automate at work, but all of those programs are garbage in garbage out.