I think I'd take that comment straight to his manager's office.
That kind of attitude hurts us all.
That kind of attitude hurts us all.
-
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins -
Maybe it's a division of Murphy's Law, but bad news travels WAY faster than good news.
Meaning that for every one that you snork off, you've got to totally wow those other ten - all just to keep even.
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
-
The unfortunate thing about sales is that they are snake oil salesmen and used car con men coupled with being technical idiots.
The Beattles said it best. "Lieing with their eyes while their hands are busy working overtime".
I wouldnt want their job and probably couldnt do it. Lieing and missleading doesnt come natural to me or most technicians.
But....that is exactly what it takes to do their job, some are better then others. If the con game gets to out of hand I'll step in and speak up in front of the customer. Sales knows this and it keeps things in check.
I'll be dammed having them leave me to fix some unrealistic expectation. I also have no problem giving customers realistic expectations. It matters not, what sales had said, I'm not playing a game!Comment
-
Exactly. I've done the technical side of several big sales, leaving the salesguy to fill in the paperwork. The customers appreciate it because not only do they get the real skinny on what the machine can and can't do, but they get the technical why and why nots as well. We've beat out the competition every single time I've done this, but I still hear the sales team bragging "I've just signed a $xxxK deal..."
P.S. In defense of the rare good sales person, I do get credit from a few of them, and one even pulled cash out of his pocket when I got refused commission on a deal.73 DE W5SSJComment
-
I think the best salesman screw up I've ever seen was when I was installing a Model-J printer (AP3800) about 5 years ago. Turns up on site, plumbs the machine in and gets it printing for the customer, sets off back to the office. Apparently a couple of hours later, the customer puts a service call in saying he can't copy from the machine. Notice I said PRINTER. Apparently the sales bod said it was a copier too, which obviously they can be - but not without the sscanner option. What a fuckwit.It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
Hit it.Comment
-
No..........and no.Originally posted by roser72Comment
-
GO AWAY !!!!!!!!!!!!!!!!!!!!!!!!Comment
-
Shoooo!' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
-
The salesman fucked this one right up the ass. He sold the customer a base model (single tray) Bizhub 181 and told them it would fit on the floor stand they had - the floor stand is not only way too small, it also has locating pegs on it from whatever copier it orginally came with, which keep the drawer from opening. So now I had to wait 2 hours for another tech to arrive so we could lift the machine onto the customer's desk - hopefully only temporarily, since it only has enough overhead room to open the feeder about three inches.
And while I'm waiting, I look down and see a phone cord hanging loose behind the machine - and that's how I found out the old copier had a fax unit on it, but the salesman forgot to order one for the new machine. And he says it'll take 7-10 days to get one.
On top of all this, the delivery guys picked up the old copier when they delivered the new one on Friday morning, so the customer has been without a fax machine for three and a half days now (they're open on the weekends).Comment
-
Comment
-
I just heard this last week. A lady at one of my calls mentioned that where she goes to church, they have one of our machines [di250]. She said they need color and I started to bring up some used C350's. She said that their salesman told them he thought he may be able to add a tray to the machine to make it color. I just gave up and quit talking.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
Comment