Never heard this before...Hmmm

[dcopylady]

There are tons of great stories about customer antics. Well here's another. This is a first for me...
Service call placed on a Sharp product (with a single pass feeder - SPF) saying jamming. Okay, replace sep pad, rollers, clean 1-ways...all good. Oh no! A callback! "SPF still not working properly."
Background. This is a new hire in a records section of a medical clinic.
When I showed up, the IT guy escorted me, as he was concerned about the callback. This time the employees supervisor was also present. This lady was insisting, atomate, and unwavering in her explanation of the malfunction. (perhaps she didn't want to appear "stupid" or "careless" or "klutzy"in her new job) She explained to me that page 3 of the original set came out of the copier (on the right), not on the SPF exit tray (on the left), insisted that the machine somehow made this happen and that she wanted it fixed. It was very stressfull to me because I had to explain to her in the presence of her supervisor and the IT that the copier and the SPF were two separate units and this was not possible. It might have been funny at some point, but there was no admitting that a page slipped off the feeder and landed on the exit tray - that she made a mistake that could jeopardize her job. No resolution. Hmmm, I wonder if she checked the employment classified today?

[vincent64]

There are tons of great stories about customer antics. Well here's another. This is a first for me...
Service call placed on a Sharp product (with a single pass feeder - SPF) saying jamming. Okay, replace sep pad, rollers, clean 1-ways...all good. Oh no! A callback! "SPF still not working properly."
Background. This is a new hire in a records section of a medical clinic.
When I showed up, the IT guy escorted me, as he was concerned about the callback. This time the employees supervisor was also present. This lady was insisting, atomate, and unwavering in her explanation of the malfunction. (perhaps she didn't want to appear "stupid" or "careless" or "klutzy"in her new job) She explained to me that page 3 of the original set came out of the copier (on the right), not on the SPF exit tray (on the left), insisted that the machine somehow made this happen and that she wanted it fixed. It was very stressfull to me because I had to explain to her in the presence of her supervisor and the IT that the copier and the SPF were two separate units and this was not possible. It might have been funny at some point, but there was no admitting that a page slipped off the feeder and landed on the exit tray - that she made a mistake that could jeopardize her job. No resolution. Hmmm, I wonder if she checked the employment classified today?

I can relate, I have lots of people think that the 2 are connected, that some how paper can pass from one to the other, or the SPF feeder can make the machine jam, and its amazing how many don't know you can LIFT the SPF up and still make a copy the old school way, off the glass.

[blackcat4866]

I had one like this on a big old Sharp analog (don't remember the model). The secretary insisted that the document feeder kept inserting blank pages into her original document, usually the third and fifth. I asked if it might be possible that the blank images were in the stack of copies, which makes some logical sense, but no. It definitely is inserting blank originals into her original stack.

I suggested that this was a very handy feature. They would never need to buy paper ever again. You can just keep making paper by scanning the originals. I also asked where did she suppose that this paper was coming from? Noone seems to be feeding trees into the machine anywhere. She held to her contention that this document feeder was putting paper into her original stack, though it wouldn't do it now.....

Her supervisor was observing this whole interaction. At this point she stepped up and asked the secretary to go do the filing. When she was gone, the supervisor told me that I should move on to my next call, and that I was wasting my time trying to explain the impossibility of that scenario. Only then did she crack a grin.

[mrwho]

Only then did she crack a grin.

That reminds me of those (good) customers and/or operators that, at first seem to be those kind of people that are difficult to deal with (bad temper) but, when you get to know them better, you actually find out they're very nice people and that appearance is just a facade?

I got a couple of those customers and they're the best people to deal with - and I was still surprised when I managed to take a LOL out of one of them.

Sometimes this job sucks, but some other times, I just love it.