wow! i had a call one time at our local ROTC. they said they had light copies on ther konica 3135. they also said that they added toner to no avail. kinda scary ain't it? so i go out to look thinking there's too much and i need to vac some out to get the auger in the hopper moving again. when i open it-it was empty. so i looked around and saw no toner dump anywhere. so i asked them, did you add toner to "this"copier? they said yes, it was kinda difficult and messy but we put it here. THEY WERE POINTING TO THE WASTE TONER BOTTLE! they filled tht thing to the top. for those that don't know, the toner bottle has a opening about 2 inches across and 4 inches long. the hole on the waste toner bottle is about the size of a quarter. you do the math.
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There is an acronym some of us in Australia use for stupid customers - NFI.
Uses for NFI include - "There is a lot of NFI going on there!"
No F#*@ing Idea.
Sums it up well, I reckon!If you are hitting your head up against a wall it always feels better when you stop.Comment
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And I forgot to add - what about people who don't unwrap the paper before putting it in the machine? Never seen it personally but I have talked to some who have. NFI.If you are hitting your head up against a wall it always feels better when you stop.Comment
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I have found (in some workplaces where copiers are sold) the salespeople can be amongst the most stupid - after all, these are the people who regularly make promises that can't be kept ; or the poor service department has the make the impossible happen after sales have fed the customer a load of bs.If you are hitting your head up against a wall it always feels better when you stop.Comment
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You mean like, the salesperson ripping the cardboard backing off of a legal pad and telling the customer they can feed this type of stock thru the bypass tray? And they actually tried it with the tech standing there.. He got it to feed once............... Needless to say we didn't get the sale and the tech got royally reamed for not fixing it to work...... What's wrong with this picture?My mission here on Earth is to help all you Dum-Dums!Comment
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Got a service call to an Army Base in Washington State, the call was dispatched at cracked cover, A unit decided that they wanted to air drop there entire office to a feild site, Chute failed to open. Cracked cover my ass. Which would explain why when I arrived on scene the OIC (Office in Charged) asked me if there were limitations on Service Contracts.............. AR-5132's are not Airborne QualifiedComment
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My story goes about the same:
I was dispatch to an office of Army Intelligence (now there's an oxymoron!). Their Mita DC111 also had an "Add Toner" indication. They weren't exactly sure were the toner goes, and they didn't have any toner. But they did have some of this Mita brand DC111 developer. The gentleman told me he was very frustrated getting all that developer into the dime sized hole (of the waste bottle).If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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