I recently received this fairly new Kyocera TASKalfa 300ci that had somehow been screwed up by some dealer in the New Hampshire area. The story was that the machine had been delivered and turned on without any of the shipping restraints removed. Supposedly this bricked the machine. So I end up with this machine and was told to try and resurrect it if I could. So, I work on it a little here and there whenever I have time and start uncovering clues about what really happened to this machine. First of all, the firmware DIMMs were missing, yes missing. I replaced those, loaded firmware and got past the Welcome screen to the F000 screen. After replacing RAM and then a Main PCB I got past the dreaded F000 code only to get a C7404 code. This code was interesting as it is the developing unit Y mismatch code. So, one at a time I start swapping out dev units from a known good 300ci. Only after all dev units had been swapped did the machine finally come to ready and was able to print. So how did all the dev units magically become the wrong type? I'll tell you how, one of you guys out in the New Hampshire area screwed up a brand new machine and then decided to add insult to injury and blatantly used it as a parts machine. The same way a lot of unscrupulous dealers will take working parts out of a machine that's heading back to the leasing company and replace them with broken parts so the machine appears to be whole. I explained what happened with this machine to my boss and the guy who actually had the machine sent to us and needless to say, neither were very happy about it. So, whoever did this should know that my guy will be having a talk with your boss. If whoever did this happens to be the boss, dude, you're a total scumbag and I hope you lose all your customers.
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But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
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I take it that the special firmware didn't help.
What a mess! I don't know if you were in the business back then, but one of our salesman had placed a used Mita DC-111C, and it would be shipped to us the next day. I should have picked up on the clue, when they assured me that it was all there. The machine showed up in four boxes. It was indeed all there, but the drum was light-shocked, and most of the developer and toner was in the bottom of the box. And I spent quite a while with the parts manual trying to figure out where all those parts belong. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Actually the special firmware did help. After replacing the Main PCB I got a F040 error which had to do with the Engine firmware. So I used your special firmware to get past that code. Thanks a lot, that really came in handy. It just irritates me when techs do dishonest stuff, although a salesman probably put him up to it.But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
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I fully simpathise - I'm about to start on two Canon iRC1021i's that were set up by a supplier then shipped with the toners in and very little packaging, needless to say when they arrived at the customer upside down and kicked about they sent them back. Now I have ended up with them with the instuction-
"See what you can do then we'll flog them..."Comment
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Any time. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Heh, if you think that's bad, I've been to a few of those lease return warehouses in Vegas to purchase some of those machines for remans. They usually tell us the condition of the machines before they ship. We learned REALLY quickly to not take their word for it anymore. They usually pack a "test" piece of paper with it that allegedly came out of the machine.
A DP-C262 with a fuser unit completely MISSING and no drums. And this passed paper HOW?
Panasonic ADF's swapped out with older models of the ADF's that don't have retrofits.
Missing Scan, Ifax, PCL and PostScript keys.
Fax boards with have of the board missing.
So on and so forth. Turns out dealers would show up to "look" and just gut the machines.Comment
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When ever the sales guys talk about buying lease machines cause they are such a great price i always try to steer them away from that idea. Even if they are "ok" machines they are still going to need drum, dv, fuser, rollers at the very least. And really you have no idea what you have got. I don't want some body elses lemon.
All our machines we send back work and make a acceptable copy but there is a 90% chance it is going to need drum and DV soon.Evil will always triumph because good is dumb.Comment
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We have a KM-3035 we got from a wholesaler out in our warehouse. It went to two customer and did not stay very long. It keeps blowing fusers. We have replaced everything but the frame and it still blows fusers. It is in it's home now."Some days you get the bear, some days the bear gets you."
Cdr. William RikerComment
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the only machines we buy from lease are the ones we have had the maintenance on the whole life. we dont buy from wholesalers/resellers. if a machine is used, we know the history from day 1. wouldnt want it any other way.Comment
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In some defense of the lease returns, anything that's gone wrong on a machine we've been able to fix pretty easily. We've rarely gotten a lemon.Comment
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We've picked up KM-6030's w/print scan and full blown finishers, meters under 500K for about $850.00. Even if I have to do a full PM is worth it. You have to know the wholesalers your buying from.My mission here on Earth is to help all you Dum-Dums!Comment
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Just a chance ya take in used equipment. I think a good deal of our problems had to do with shipping. We have never shipped back a machine stripped. That would just be unethical and what if the lease company comes after us or our customer. Reputation is important to the owner. We would be flogged if we did that. All machines work fine and may or not need maintenance soon depends on how recent maintenance was done etc.Comment
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