An update, fellow techs, my company, a couple of days later, sent out the new guy, without telling him the situation of the filthy copier. I called him to warn him. He called me later, and said the copier was in the office area, and was very clean. He said that I made quite an impression on them. They were sorry for wasting our time. Good thing I remained calm, and just held my ground. And the new guy, Mark, is held in higher esteem with me now. He said he wouldn't touch it if it was still a pig, and appreciated the heads up. Cool thread guys.
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Kevin900 -
Tell the customer it is a real POS and sell them something new.
At least a toner bomb machine doesn't stink and the dirt is black, not brown.
I wouldn't even use it for a boat anchor because I would get sited for environmental reasons.Why do they call it common sense?
If it were common, wouldn't everyone have it?Comment
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Not to mention toner being disease free. Just plain nasty.Failing to plan is planning to fail!!!Comment
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I had an account at one time in a place that housed about 10 cats. I was very polite when I told my customer that I could and would repair her copier, but I certainly was not going to kneel in the piles of cat shit that covered the floor in front of the machine. I went back the next day and the turds were gone. (can't say that about the smell, though).NEVER ASSUME ANYTHINGComment
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Glad you stuck your guns.
People forget that the dealer/tech and customer have a business relationship. That implies that each party has rights and responsibilities...not being a pig is one of them.Comment
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There really are some horribly sick customers out there. At least they saw the error of their way and let hope there aren't too many more machines rotting away in nasty toilets that we may have to fix!!!Please don't ask me for firmware or service manuals as refusal often offends.Comment
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I had a somewhat similar situation on a Canon NP6551 quite a few years ago. I was in a cubicle with ~ 100 mailboxes. The whole cubicle was only a few feet bigger that the machine. The front door would not even open all the way, with piles of paper on the DF.
This was one of our bigger customers and I didn't want to piss them off, but could not work on the machine like that. Each time I went to that site I asked the office manager to please take down one of the cubicle walls and move the mailboxes so the machine could be properly serviced. I have no idea how anyone could remove a paper jam or even load paper. The door would not open far enough to slide out the bed/fuser drawer.
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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I would have shown them the diagram in the owners manual, with the proper clearances. Of course, the salesman told them it was a perfect fit... I've very often moved a copier to a place with more space to work on it, then return it when done. But I guess we can all agree; If a copier's butted against a dirty toilet, we ain't touching it.Kevin900Comment
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I guess this also should be posted on the "What is the biggest piece of crap" thread.Comment
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