Fun little calls...ever have any like this?

[vincent64]

I am still amazed how many times I walked up to a Sharp AR-M 350/450 and pressed the "COPY" button on the panel, when the call said it wont do anything, someone had pressed the print key, funny thing, telling my wife of this, she said "they were trying to print out there copies.
In some ways it made sense.

[jonhiker]

Got a call that a customer couldn't do double sided when printing from her PC, but it worked finr when at the machine. Called the customer and walked them through a print job, and said, do you see the box where it says "duplex", then choose open to left, etc. Their response, "why doesn't it say double sided instead of duplex?". i just left it alone and asked if i could be of further assistance.

[Jimbo1]

Just had a call where the customer not only was not out of staples as they thought but were trying to figure out how to load them in the main charger on a Falcon 1.

[happicopy]

back in the days, i got a call from a customer complaining a unusual delicious barbecue like smell coming out of the copier, a MITA DC-1255.
only to find out there's a dead rat stuck on the power source PCB main line, roasting the rodent making the barbecue smell as it burns!!
the machine operator almost puke besides me when she found out where the smell coming from

[Ducttape n Glue]

My last day working for a dealer I made copies of a paperclip and put those sheets in random drawers and sizes.
The owner had a demo that afternoon and flipped out because he thought a paper clip was stuck in the machine.
The service manager took 30 minutes to "repair" it and called me later to give me hell.
What did I care, it was my last day.

I gonna use this one! LMAO

Just had a call for a printer that "doesn't work", could not get any more specifics because she was calling from IT and she got the call from maintenance and they got the call from shipping, ok fine, we go out, the toggle switch on the outlet strip was toggled off, flick, back in business, better yet, a billable call.

[slybot]

certainly can relate to these. had a minolta 6000 that the customer rang and advised that was stapling all by itself and they hadnt asked for it. you guessed it they were recyclying pre stapled paper. luckily nothing was damaged by the staples going through at the time. Also had an emergency call from a customer. couldnt print, it was their only printer, the office at a standstill rah rah rah, big panic. went to the site and turned the power point on. It makes you wonder how these people work out how to get out of bed in the morning sometimes

[AlvinBrown]

My last day working for a dealer I made copies of a paperclip and put those sheets in random drawers and sizes.
The owner had a demo that afternoon and flipped out because he thought a paper clip was stuck in the machine.
The service manager took 30 minutes to "repair" it and called me later to give me hell.
What did I care, it was my last day.

Talk about burning bridges! But hey, it's fun

[Lagonda]

My last day working for a dealer I made copies of a paperclip and put those sheets in random drawers and sizes.
The owner had a demo that afternoon and flipped out because he thought a paper clip was stuck in the machine.
The service manager took 30 minutes to "repair" it and called me later to give me hell.
What did I care, it was my last day.

Hmmm, got two techs leaving at the end of next week, might just go and lock the showroom door!

[Jimbo1]

Then today I go out to a customer and their problem was they had two empty toner cartridges which they swore one was new in the box.

[fixthecopier]

My difficult call of the day was on a week old new bizhub that they could not receive faxes on. A quick check led me to beleive they were giving out the wrong fax number. I was correct. It gave me the time to give them a good demo. This was followed by an emergency "waste toner full" at a print shop. They had not noticed the spare I left last week. It got me out of the shop and then I went home early.

[Jimbo1]

I am always amazed at how the document feeder becomes the duplexer. Then the bypass becomes the feeder.

[fixthecopier]

I get "top feed tray jams" I am thinking paper tray, they are talking doc feed.

[Jimbo1]

I also learned today that if you say I will do this one call then go to lunch..three hours later you will be kicking yourself.

[fixthecopier]

The fix for my calls today
1-Ladies you can not run regular paper through when the fuser is set for envelopes.
2-Mary, this folded piece of paper in the tray is causing your false jams.
3-Sargent, the doc feed jams because someone popped this gate out and put it in backwards.
4-The message to change the drum has been on the screen for 50,000 prints, when were you going to call it in.
5-No, light copies does not mean you are out of toner. The other clue is that the toner bottle is still half full.

[OMD-227]

The fix for my calls today
1-Ladies you can not run regular paper through when the fuser is set for envelopes.
2-Mary, this folded piece of paper in the tray is causing your false jams.
3-Sargent, the doc feed jams because someone popped this gate out and put it in backwards.
4-The message to change the drum has been on the screen for 50,000 prints, when were you going to call it in.
5-No, light copies does not mean you are out of toner. The other clue is that the toner bottle is still half full.

What.... you only did 5 calls today? wait.gif