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“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins -
Yup mine didn't come back to life till 4pm!Comment
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Not yet we are going to lotus notes which will allow us to receive emails on the device.Comment
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The IKON employees that complain about the edge are the ones that dread change at least in my area. I find it somewhat annoying but It is only bad when the system crashes which is mostly when they do maintenance or upgrades on the system about once every 3 months.Comment
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Alright, let me rephrase that then.
Every ENTITY that sells and services office equipment has billing issues - I know of no exceptions. @Remote greatly helps reduce the problem.
And IKON is far from "gone", as you say... it has simply been combined with Ricoh.
I've heard that the name may eventually go away, but that's hearsay at this point. Personally, I would welcome it!“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Edge device
We have been on the edge for three days now. HATE it. We call it the Kermi, for Kludgy Hand Held Remote Micro-Manager. Giant backwards step.Comment
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Counting the grey hairs in my beard....
this passed week after the "integration" I was loaded nearly 700 MFD's in my "territory" I was sitting at nearly 25 calls at one point... Then like clock work the EDGE crashed. Then IVR crashed, then I went numb. My left arm started to hurt, "Mom, Is that you.......?" Ever client I called snapped "Well I put in a call 2 days ago" Then edge came back on line the "Wheel of Death" spun for 3 minutes before "bleep, blob, bleeped beep" just kept on going and going and going.... hand shaking,,,staring at edge in disbelieve......... I hope next week is better.
I didn't have a heart attack, but I do notice my beard is graying...Comment
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It may not seem true but all in all EDGE is usually a very helpful tool. Yes the last week was hell but it can only get better now...LOLComment
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welcome to my worldComment
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oh, no doubt. I have been using the edge since 06 with ikon, but oracle has always been a fickle beast. Adding thousands more people to the server only made it worse... The integration should have been better planned out (as far as territories go anyways) Some techs sitting pretty at 2-3 calls and others like me with 20-30 calls...Comment
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OK, I was reading this trying to see where my company stood in comparison to others. I worked for IKON when it was first formed in the late 90's and left 1 year to the day. I did not want to be a part of them. Several poor decisions later I wound up at KMBS where I have been for about 10 years now. Started with Konica, merged with Minolta (stressful but manageable) but this latest buyout of Danka is crap!!! We have a device called the FX device ("the brick"). The hardware is unreliable. I've had 3 units and others have had upwards of 6. The unit constantly drops calls, and loses system settings about every 2-3 weeks. It does receive and send email but the screen is so small that any attachment can't be read. We also have the Runzhiemer which does nothing more than legally steal from the tech for the benefit of the company. Customers can't get a correct bill to save their lives even with Vcare! I am constantly having to fix meter reads in the system. What is even more confusing is the southern region has 2 home offices, St Pete, FL (Danka) and Ramsey, NJ (KM). Who is in charge? We don't either. Since we acquired Danka, their management was put in place for 2 years guaranteed. I thought KM bought Danka. That's what all the financial pubs say. But its being run the Danka way. Customers are not happy, billing is worse than ever, techs are dissatisfied and we keep getting told how great were doing but forget about getting a raise of any kind.
There, that's the way I see it and it doesn't look like the industry itself is much better.Comment
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I can't stand this EDGE device there's so many things wrong with it. For example on the bb (Blackberry) looking at my call board I can see which call came in sla or not etc..
on the EDGE I have to keep freaking scrolling across by the time I get to end I forgot if I am looking at the right line then I have to check and go to look at call detail
seriously everything on the blackberry was going streamed-line compared to this edge device oh the best one is when you loose service you have to redo your steps
the amount it takes to complete work on this device I can do it on the blackberry under 3 minutes or less on the edge at times it can take up 10minutes
Ricoh did not buy Ikon it's the other way around
Funny someone should make a commercial spoof you can get with this or you can get with that EDGE VS BlackberryYou just got Pwned by an STIExperience Subaru PowerComment
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